Dispensary Team Lead

East Coast Cannabis; Waterville (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Employee discount program

Job summary

East Coast Cannabis is seeking a Dispensary Team Lead to help run daily retail operations, support Retail Associates, and deliver welcoming, knowledgeable, and compliant customer experiences.

This hands-on leadership role focuses on coaching teammates, guiding store flow, and serving as the on-site leader when store management is unavailable. The position emphasizes customer service, product knowledge, and regulatory compliance.

Qualifications

• High school diploma or equivalent required; college education preferred.
• At least three years of customer service experience in retail, sales, or restaurants.
• Cannabis industry experience preferred.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Open and close the dispensary using opening/closing checklists.
• Serve as on-site lead when management unavailable.
• Coach Retail Associates and prioritize tasks to manage customer flow.
• Provide real-time coaching and escalate concerns to management.
• Maintain compliance with Maine Adult Use cannabis requirements and ECC standards.

Skills

Customer service

Communication

Retail sales

Microsoft Office

Education

High school diploma or equivalent

College education preferred

Tools

Microsoft Office Suite

Job description

East Coast Cannabis is seeking a Dispensary Team Lead to help keep daily retail operations running smoothly, support Retail Associates, and deliver welcoming, knowledgeable, and compliant customer experiences.

This is a hands‑on role for someone who enjoys connecting with customers, coaching teammates, and leading by example. As a key leadership presence on the sales floor, you’ll support store flow, reinforce sales goals, and serve as the on‑site point of leadership when store management is unavailable.

Key Responsibilities

Store Leadership & Operations

• Open and close the dispensary using ECC’s opening and closing checklists.
• Serve as the on‑site lead when the Store Manager or Assistant Retail Managers are unavailable.
• Guide Retail Associates throughout the shift, helping prioritize tasks, manage customer flow, and maintain a welcoming, organized sales floor.
• Provide real‑time coaching and support, escalating concerns to management as needed.
• Uphold ECC’s security procedures, operating standards, and applicable Maine Adult Use cannabis requirements.

Customer Experience & Sales

• Lead by example through attentive service, thoughtful product recommendations, and accurate transaction processing.
• Assist with customer questions and concerns, involving management when appropriate.
• Support store sales goals through product education and customer engagement.
• Help Retail Associates strengthen their product knowledge, sales skills, and confidence.
• Maintain a consistent customer experience that reflects ECC’s brand and service standards.

Product & Cannabis Knowledge

• Maintain a strong working knowledge of ECC’s product selection, including product types, features, and available options.
• Stay informed about cannabis industry developments, applicable regulations, testing standards, and production methods relevant to the role.
• Share accurate product information with customers and teammates while maintaining compliant communication.

Inventory & Merchandising

• Receive cannabis and non-cannabis inventory according to ECC procedures.
• Complete daily inventory counts, assist with reconciliation, and promptly report discrepancies.
• Maintain organized inventory storage and accurate product handling and movement.
• Keep merchandise, displays, and customer‑facing areas stocked, organized, and aligned with ECC’s visual standards.

Cash Handling & Administrative Support

• Process transactions, handle cash accurately, and complete register counts.
• Follow ECC’s cash handling and register reconciliation procedures.
• Assist with updates to in‑house menus, displays, and printed materials.

Qualifications

Education & Experience

• High school diploma or equivalent required; additional college education preferred.
• At least three years of customer service experience, including experience in retail, sales, or restaurants.
• Cannabis industry experience preferred.
• Proficiency with Microsoft Office Suite required.

Skills & Leadership Style

• Strong customer service, communication, and retail sales skills.
• Ability to explain product information clearly and accurately.
• Comfortable coaching peers, providing direction, and setting a positive example.
• Sound judgment and the ability to recognize when an issue requires management support.
• Ability to balance customer service, operational tasks, and sales goals in a fast‑paced environment.
• Strong attention to detail and a consistent commitment to compliance.
• Approachable, dependable, and team‑oriented.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 pounds.

Schedule & Compensation

• Position: Full‑time
• Pay: $20 per hour
• Availability: Opening and closing shifts, nights, weekends, and holidays required
• Retail operating hours: 7:00 AM–9:30 PM
• $600 sign‑on bonus after 90 days, plus enjoy one of the most generous employee discount programs in the state.

If you enjoy helping customers, supporting your teammates, and taking ownership of a successful shift, we’d love to hear from you.