Dispensary Team Lead

Terpenebeltfarms; Lebanon (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus ($600)

Employee discount program

Job summary

East Coast Cannabis is seeking a Dispensary Team Lead to guide Budtenders on the sales floor, support daily retail operations, and ensure compliant customer experiences in Maine.

The role emphasizes hands-on leadership during operating hours, openness to stepping in when managers are unavailable, and a focus on store flow, sales performance, and team engagement. A sign-on bonus is offered for this role.

Qualifications

• Minimum of 3 years customer service experience required.
• Retail, sales, or restaurant experience required.
• Cannabis industry experience preferred.
• Proficiency with Microsoft Office Suite required.

Responsibilities

• Open and close the retail store following the Manager Opening and Closing checklist.
• Act as the on-site store leader when Assistant Retail Managers or the Store Manager are not available.
• Support Retail Associates during operating hours to ensure smooth customer flow and effective sales interactions.
• Uphold ECC security standards and operational protocols.
• Assist with high-touch customer interactions and transaction processing.
• Reinforce store sales goals as directed by the Retail Manager.
• Provide knowledgeable, compliant product recommendations.
• Share product and cannabis education with team members to support confidence and compliance.
• Maintain strong working knowledge of all retail products and accurately represent them in alignment with ECC brand standards.
• Demonstrate cannabis knowledge including industry trends, local regulations, testing standards, and manufacturing methodologies.

Skills

Customer service

Leadership

Communication

Sales

Teamwork

Education

High school diploma or equivalent

Some college

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

East Coast Cannabis is seeking a Dispensary Team Lead to support daily retail operations, guide Budtenders on the sales floor, and help deliver exceptional, compliant customer experiences. This role plays a key leadership presence during operating hours, supporting store flow, sales performance, and team engagement while adhering to Maine Adult Use regulations and ECC best practices.

This is a hands-on leadership role ideal for someone who enjoys working with others, staying customer-facing, and stepping in as the point of leadership when managers are unavailable.

Key Responsibilities

Store Leadership & Operations

• Open and close the retail store following the Manager Opening and Closing checklist
• Act as the on-site store leader when Assistant Retail Managers or the Store Manager are not available
• Support Retail Associates during operating hours to ensure smooth customer flow and effective sales interactions
• Uphold ECC security standards and operational protocols

Customer Experience & Sales Support

• Assist with high-touch customer interactions and transaction processing
• Reinforce store sales goals as directed by the Retail Manager
• Provide knowledgeable, compliant product recommendations
• Serve as a resource for Retail Associates on sales techniques, product knowledge, and brand standards

Product & Cannabis Knowledge

• Maintain strong working knowledge of all retail products and accurately represent them in alignment with ECC brand standards
• Demonstrate cannabis knowledge including industry trends, local regulations, testing standards, and manufacturing methodologies
• Share product and cannabis education with team members to support confidence and compliance

Inventory & Merchandising

• Receive cannabis and non-cannabis inventory following ECC inventory receipt protocols
• Perform basic inventory management, including daily counts and reconciliation
• Maintain organized inventory storage, handling, and movement
• Merchandise and zone store inventory to maintain visual and brand standards

Cash Handling & Administrative Tasks

• Perform accurate cash handling, register counts, and transaction processing
• Assist with basic updates to in-house menus, displays, and printed materials

Qualifications

Education

• High school diploma or equivalent required
• Some college prefered
• Bachelor’s degree preferred

Experience

• Minimum of 3 years customer service experience required
• Retail, sales, or restaurant experience required
• Cannabis industry experience preferred
• Proficiency with Microsoft Office Suite required
• Position-Specific Skills
• Ability to clearly communicate product specifications
• Strong retail sales and customer engagement skills
• Ability to work toward and support staged sales goals
• Ability to multitask in a fast-paced environment while maintaining strict compliance accuracy
• Demonstrated leadership and sound judgment

Personal Characteristics

• Approachable, outgoing, and customer-focused
• Team-oriented with a supportive leadership style
• Comfortable coaching and guiding peers on the sales floor

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 lbs

Schedule & Compensation

• Full-Time position
• Must be available for opening and closing shifts, nights, weekends, and holidays
• Retail operating hours: 7:00 AM – 9:30 PM

Bonus Perk: Join the team and earn a $600 sign-on bonus after 90 days, plus enjoy one of the most generous employee discount programs in the state.