Dispensary Floor Lead

Renew Cannabis Co.; Eatontown (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedules

2 weeks paid time off

Generous employee discount

Swag

Job summary

East Coasting Dispensary is hiring a Dispensary Floor Lead to oversee daily retail operations, mentor staff, and uphold regulatory standards. The role emphasizes exceptional customer service, product knowledge, and inventory management.

The position requires leadership skills, openness to weekend shifts, and a commitment to a fast-paced cannabis retail environment. Competitive perks are included.

Qualifications

• Minimum 2+ years in a supervisory or management role in a retail setting with POS operations.
• Strong customer service skills and ability to train staff.

Responsibilities

• Provide best-in-class customer service to customers.
• Follow and uphold policies for sales and customer service to ensure satisfaction.
• Maintain knowledge of all products and strains and share with team.
• Monitor and maintain inventory levels and communicate items to management.
• Assist in product consultations so customers select appropriate products.
• Delegate and complete tasks during shifts with correct cash handling and POS use.
• Ensure security measures and store safety compliance.
• Open and close procedures and daily admin tasks.
• Onboard and train new staff with management.
• Ensure store remains organized, clean, and compliant.

Skills

Supervisory experience

Customer service

Retail math

Team player

Education

High school diploma or GED

Tools

POS system

Inventory tracking

Job description

East Coasting Dispensary is looking to hire a Dispensary Floor Lead!

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills.

Are you someone who is personable, adapt in a fast-paced high-volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including:

• flexible schedules
• 2 weeks of paid time off (PTO) for Full-Time staff
• a generous employee discount
• swag

The Full Time Dispensary Associate works 30-40 hours per week. Must have OPEN availability during the week including weekends.

JOB SUMMARY

The Dispensary Floor Lead assists with the day-to-day operations of dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and gain and understanding of dispensary inventory and products.

PRIMARY RESPONSIBILITIES

• Provide best-in-class customer service to customers
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team
• Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager
• Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  • Correct cash handling
  • Accurate use and maintenance of the Point of Sale (POS) system
  • Accurate and timely data entry in both the POS system and inventory tracking system
  • Assistance in verifying order deliveries for accuracy
  • Ensure adherence with security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • End-of-day daily update emails
  • Ensure accuracy with the vault
• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
• Daily activities, maintenance, and data collection for any reported issues and/or complaints
• Open and closing procedures
• Assist with the onboarding and training of new staff in partnership with the management team

JOB REQUIREMENTS

• Cannabis experience required
• Must be at least 21 years of age
• Strong retail math skills required
• High school diploma or general education degree (GED)
• 2+ year in a supervisory or management role in a retail setting, specifically with POS business operations
• Exceptional customer service skills
• Knowledge of basic computer skills
• Positive attitude, team player and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skills
• Must be focused, pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

Company Overview

Ascend Wellness Holdings, Inc. (\"AWH\") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO Statement

Ascend Wellness Holdings, Inc. (\"AWH\") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an \\"at will\\" relationship.