Dispensary Support & Customer Education Specialist

Nirvana Center Dispensaries; Lake Zurich (IL); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Hands-on training

Team environment

Job summary

Nirvana Cannabis is seeking enthusiastic Support Staff to engage customers, educate on cannabis products, and ensure a smooth, compliant retail experience. You’ll contribute to a welcoming environment and support the team across multiple dispensary operations.

The role emphasizes hands-on training, reliability, and a positive attitude in a fast-paced retail setting. Prior retail is helpful but not required, with a focus on excellent customer service.

Qualifications

• Ability to greet customers and provide friendly service.
• Strong communication and teamwork abilities in a fast-paced retail setting.
• Compliance with state cannabis regulations and accurate cash handling.

Responsibilities

• Greet customers and create a positive first impression.
• Educate guests on cannabis products, strains, uses, and methods of consumption.
• Verify IDs and ensure regulatory compliance.
• Process transactions accurately using the POS system.
• Maintain a clean, organized, and welcoming dispensary environment.
• Support teammates through clear communication and teamwork.

Skills

Customer service

Communication

Teamwork

Attention to detail

Cash handling

Compliance

Education

High School Diploma or GED

Tools

POS system

Job description

Nirvana Cannabis is seeking enthusiastic Support Staff to engage customers, educate on cannabis products, and ensure a smooth, compliant retail experience. You’ll contribute to a welcoming environment and support the team across multiple dispensary operations.

The role emphasizes hands-on training, reliability, and a positive attitude in a fast-paced retail setting. Prior retail is helpful but not required, with a focus on excellent customer service.