Dispensary Ops Lead — Customer Experience & Compliance

Terrapin Care Station; Bellefonte (Centre County); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Parental leave

Health insurance

Paid time off

Dental insurance

401(k) with match

Vision insurance

Life insurance

Health savings account

Job summary

Terrapin Care Station in Bellefonte, PA seeks a Dispensary Assistant Manager to work closely with the Dispensary General Manager to oversee daily operations, drive service excellence, and ensure regulatory compliance.

You will coach staff, manage scheduling, handle cash, monitor inventory, and maintain an exemplary shopping experience for patients while upholding Terrapin's standards and procedures.

Qualifications

• Ability to obtain or current Federal and State Background Check

Responsibilities

• Must be an autonomous and independent overseer who leads by example and sets a tone for a positive, rewarding, and efficiently operated workplace
• Keep staff motivated and inspired to continue positive and productive performance with an emphasis on customer service, compliance and efficient operations
• Assist and train staff to efficiently handle sales and provide superior customer service
• Effectively delegate the responsibilities and actions of the floor staff
• Relay changes in policies and procedures and introduce sales and specials to staff
• Work directly with patrons of the business to ensure all needs are met and that Terrapin is providing an exemplary shopping experience
• Must have extensive knowledge of all the products in the store and know their safe applications
• Must be able to maintain balanced cash accounts including managing nightly deposits and monitoring change banks
• Must be an expert problem solver and able to creatively and effectively find solutions to balance cash handling errors, dissolve issues on the sales floor concerning compliance, customer complaints, product issues or interpersonal conflicts between employees
• Communicate with to Dispensary General Manager on issues and / or submit ideas surrounding sales, marketing ideas, and other useful information which might be helpful in increasing profit
• Communicate with to Dispensary General Manager on issues of quality or risk, including problematic concerns relating to supervisors or other staff members; or positive feedback for top performers and strong initiative
• Assist to Dispensary General Manager in communication with or project completion for Upper Management, Administrative staff, COO or Owner when necessary
• Work with the Dispensary General Manager, shipping and receiving department and store supervisors to develop strategies surrounding product placement and movement
• Assist the Dispensary General Manager in any way possible concerning the store's daily operations and be willing to adapt, maintain flexibility, and provide support where needed
• Assist Dispensary General Manager with making schedules to ensure staffing needs are met
• Assist in the monitoring of inventory and make sure products are properly received, labeled and sold according to mandated regulations, keeping sales ops safe and compliant
• Regularly check expiration dates and packaging and labeling for compliance, integrity, content and quality
• Oversee actions and procedures to be sure that business is always being conducted within the confines of compliance, including possibly assisting with inspections
• Perform regular checks on the store's security systems and personnel to be sure that all mandated systems and the facility on a whole is operating safely and efficiently
• Conduct product and compliance research and attend training programs and meetings to stay up to date on important changes in regulatory oversight and product development
• Must be able to manipulate and utilize basic Microsoft Office Programs
• Must be able to navigate and manipulate web-based applications and menus
• Must have experience handling, processing and counting cash for daily deposits
• Must be able to navigate and utilize the inner-workings of the POS system

Job description

Terrapin Care Station in Bellefonte, PA seeks a Dispensary Assistant Manager to work closely with the Dispensary General Manager to oversee daily operations, drive service excellence, and ensure regulatory compliance.

You will coach staff, manage scheduling, handle cash, monitor inventory, and maintain an exemplary shopping experience for patients while upholding Terrapin's standards and procedures.