Dispensary GM: Strategy, Operations & Patient Experience

Firelands Scientific/The Landing Dispensary; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Firelands Scientific/The Landing Dispensary in Cincinnati, OH seeks a General Manager to oversee day-to-day operations, lead all aspects of the facility including accounting, sales, marketing and public relations, and ensure compliance with Ohio DCC rules. The role requires strong leadership, coaching, and service orientation to deliver a world-class patient and customer experience.

The GM will serve as Designated Representative, drive SOPs, staff development, and cross-functional collaboration

Qualifications

• Retail and/or pharmacy management experience in a high-growth, fast-paced environment.
• Experience operating in a medical and/or adult use marijuana program
• Experience with management coaching, training, and talent development
• Proven experience establishing strategic goals with KPIs and other metrics
• Must be 21 years of age or older; able to pass background check and travel as needed

Responsibilities

• Hire, schedule, develop, and coach dispensary staff and implement SOPs and onboarding programs
• Develop, implement and oversee execution of dispensary strategy and operations
• Review store environments and KPIs to identify problems and opportunities for improvement
• Maintain records for delivery and inventory manifests, logs, and audits
• Ensure all state and company reports and audits are completed on time
• Represent the brand at events and provide superior customer service
• Ensure compliant, efficient operations across admissions, dispensing, cash management, inventory, and ordering
• Collaborate cross-functionally on product design and packaging to meet store needs
• Manage product ordering and maintain appropriate inventory levels
• Travel as required and maintain integrity in fast-paced environment

Skills

Retail management

Pharmacy management

Coaching & training

KPIs tracking

Tools

MS Excel

MS Office

Job description

Firelands Scientific/The Landing Dispensary in Cincinnati, OH seeks a General Manager to oversee day-to-day operations, lead all aspects of the facility including accounting, sales, marketing and public relations, and ensure compliance with Ohio DCC rules. The role requires strong leadership, coaching, and service orientation to deliver a world-class patient and customer experience.

The GM will serve as Designated Representative, drive SOPs, staff development, and cross-functional collaboration