Cannabis Dispensary Operations Leader

Firelands Scientific/The Landing Dispensary; Athens (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

The General Manager at Firelands Scientific/The Landing Dispensary leads day-to-day operations, driving strategy across the facility, accounting, sales, marketing, and public relations, while ensuring compliance with Ohio DCC regulations.

The role requires coaching staff, developing SOPs, and delivering a world-class patient experience, with responsibilities spanning inventory, audits, and community engagement.

Qualifications

• Retail or pharmacy management experience in a fast-paced environment.
• Experience operating in a medical and/or adult use marijuana program.
• Experience with management coaching, training, and talent development.
• Proven track record of establishing strategic goals with KPIs and other metrics.
• Demonstrated passion for serving the medical cannabis community.
• Proficient in MS Office, highly proficient in MS Excel.
• Strong business acumen including data management and communication skills.
• Must be 21 years of age or older; able to pass a background check.
• Ability to travel; clean driving record and valid license.

Responsibilities

• Hire, schedule, develop, and coach dispensary staff; implement SOPs and onboarding programs.
• Develop, implement and oversee execution of dispensary strategy and operations.
• Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement.
• Maintain records for all necessary documents: delivery and inventory manifests, nightly and weekly inventory counts, necessary employee and patient/customer information, logbooks, inventory adjustments, and destruction reports.
• Ensure all required state and company sanctioned reports and audits are executed on time.
• Serve as a brand representative and participate in community/industry events, as needed.
• Provide superior customer service for customers, vendors, patients and caregivers.
• Respond to any patient/customer complaint, request, concern, suggestion, when required.
• Ensure a world-class experience for patients and caregivers in accordance with company mission, vision, and values.
• Develop and implement standards to ensure that all dispensary operations including admissions, consultations, dispensing, cash management, inventory management, auditing, outreach, marketing and ordering are operating effectively, compliantly, and efficiently.
• Serve as an initial point of contact with state and local regulatory representatives.
• Create an environment in which a personal, customer-focused, and service-oriented mentality is the standard.
• Cross functionally collaborates on product design, development, packaging and other channels to ensure the product meets the needs of the stores and continues to drive overall brand strategies.
• Responsible for the product ordering process, maintaining appropriate inventory levels, and ensuring that appropriate quantities and varieties are on the dispensary menu.
• Ensure product sell-through is within manufacturer payment terms.
• Maintain a presence on the sales floor and effectively coach and support dispensary team members to ensure that operational priorities, processes and procedures are communicated, understood and executed.
• Establish sales objectives by creating a sales and inventory management plan.
• Recommend product lines by identifying new product and product packaging opportunities, utilizing patient feedback and online reviews.

Skills

Retail management

Cannabis industry experience

Leadership & coaching

Strategic planning

KPIs & analytics

Customer service focus

Regulatory compliance knowledge

MS Excel

MS Office

Tools

MS Excel

MS Office

Job description

The General Manager at Firelands Scientific/The Landing Dispensary leads day-to-day operations, driving strategy across the facility, accounting, sales, marketing, and public relations, while ensuring compliance with Ohio DCC regulations.

The role requires coaching staff, developing SOPs, and delivering a world-class patient experience, with responsibilities spanning inventory, audits, and community engagement.