Dispensary General Manager: Lead Store Operations & Team

Jushi; Lowell (MA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short- and Long-Term Disability

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. in Lowell, MA is seeking a Dispensary General Manager to oversee daily retail operations, staffing, training, scheduling, buying, visual merchandising, cash handling, inventory control, and regulatory compliance.

You will lead a fast-paced team, ensure a positive patient experience, and uphold the company culture. Requirements include a high school diploma or GED, 5+ years in dispensary/retail roles, and strong leadership, communication, and computer skills.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree in any field preferred.
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.
• Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience.
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills.
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling.

Responsibilities

• Hire and develop a team who are passionate about medical cannabis and the service they provide.
• Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy.
• Support and maintain Jushi’s mission and culture of positivity.
• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded.
• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease.
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Identify and develop process improvements to assist with company growth.
• Maintain thoughtful store scheduling to drive revenue while controlling overhead costs.
• Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times.
• Oversee End of Month inventory reconciliations and report any discrepancies in real-time.
• Develop strong vendor relationships and monitor, manage, and maintain proper inventory levels.
• Ensure accuracy for all cash handling in the front of house and back of house.
• Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration.
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory Team.
• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics.
• Present a professional image in appearance, actions and words.
• Abide by city and state regulations at all times.
• Receive deliveries, build purchase orders, and maintain accurate records.
• Complete daily and weekly tasks/duties as assigned by Dispensary Regional Manager
• Maintain neatness, organization, and overall cleanliness of the entire store.
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floor
• Effectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issues
• Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Provide support with various employee initiatives and team building
• Provide support with various off and on hour events and specials
• Report any and all issues or complaints relating to product to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real-time
• Work closely with Team to run a clean, smooth, efficient and compliant store and maintain BEYOND / HELLO’s mission, values, and positive culture

Skills

Team leadership

Staff development

Customer service

Training & mentoring

Cash handling

Inventory management

Compliance adherence

Vendor relations

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Tools

Retail POS systems

Credit card terminals

Job description

Jushi Holdings Inc. in Lowell, MA is seeking a Dispensary General Manager to oversee daily retail operations, staffing, training, scheduling, buying, visual merchandising, cash handling, inventory control, and regulatory compliance.

You will lead a fast-paced team, ensure a positive patient experience, and uphold the company culture. Requirements include a high school diploma or GED, 5+ years in dispensary/retail roles, and strong leadership, communication, and computer skills.