Dispensary General Manager

The United Green; New Buffalo (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

The United Green in New Buffalo, MI is seeking an experienced Dispensary General Manager to oversee daily retail operations, lead a high-performing team, and ensure an outstanding customer experience.

You will manage inventory, compliance with Michigan regulations, cash handling, and performance metrics, while driving sales and profitability in a fast-paced cannabis retail environment.

Qualifications

• 4+ years of retail management experience, preferably cannabis industry.
• Experience managing a dispensary or high-volume retail operation.
• Strong knowledge of retail operations and loss prevention.
• Familiarity with Michigan cannabis regulations.
• Proficient with POS systems and inventory platforms.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee all daily dispensary operations, ensuring efficient workflows and adherence to company standards.
• Lead, coach, and develop a high-performing retail team, fostering accountability and professional growth.
• Drive sales performance and profitability through effective leadership, customer service, merchandising, and execution.
• Manage hiring, onboarding, scheduling, training, performance management, and ongoing employee development.
• Maintain accurate inventory levels and oversee inventory controls, product receiving, merchandising, and loss prevention.
• Ensure compliance with Michigan cannabis regulations, licensing requirements, and company policies and procedures.
• Oversee cash handling, POS transactions, opening/closing procedures, and daily operational reporting.
• Monitor KPIs, sales trends, labor costs, inventory performance, and other metrics for improvements.
• Deliver an exceptional customer experience by maintaining high service standards and product knowledge.

Skills

Retail management

Team leadership

Customer service

Inventory management

Cash handling

Tools

POS systems

Inventory software

Microsoft Office

Job description

Position Overview

We are seeking an experienced and hands-on Dispensary General Manager to lead retail operations at a dispensary in New Buffalo, Michigan. Our client is one of Michigan's largest cannabis manufacturers and is continuing to expand its presence in the retail market. This is an opportunity for a people-focused leader to oversee daily operations, develop a strong team, and deliver an exceptional customer experience. The Dispensary General Manager will oversee all aspects of store operations, team development, sales performance, inventory management, and regulatory compliance. The ideal candidate brings a strong background in cannabis retail leadership, a commitment to operational excellence, and the ability to foster a positive team culture while driving store performance and customer satisfaction.

Key Responsibilities

• Oversee all daily dispensary operations, ensuring efficient workflows, consistent execution, and adherence to company standards.
• Lead, coach, and develop a high-performing retail team, fostering accountability, employee engagement, and professional growth.
• Drive sales performance and profitability through effective team leadership, customer service, merchandising, and operational execution.
• Manage hiring, onboarding, scheduling, training, performance management, and ongoing employee development.
• Maintain accurate inventory levels and oversee inventory controls, product receiving, merchandising, and loss prevention.
• Ensure compliance with all applicable Michigan cannabis regulations, licensing requirements, and company policies and procedures.
• Oversee cash handling, point-of-sale transactions, opening and closing procedures, and daily operational reporting.
• Monitor key performance indicators (KPIs), sales trends, labor costs, inventory performance, and other metrics to identify opportunities for improvement.
• Deliver an exceptional customer experience by maintaining high service standards, resolving customer concerns, and supporting product knowledge across the team.

Preferred Qualifications

• 4+ years of retail management experience, preferably within the cannabis industry.
• Previous experience managing a dispensary or leading a high-volume retail operation strongly preferred.
• Demonstrated success leading teams, developing employees, and driving sales performance.
• Strong understanding of retail operations, inventory management, cash handling, merchandising, and loss prevention.
• Knowledge of Michigan cannabis regulations and compliance requirements.
• Experience monitoring store KPIs, managing labor, and using performance data to guide operational decisions.
• Proficiency with point-of-sale systems, inventory management platforms, and Microsoft Office.
• Strong communication, organizational, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced environment while balancing operational priorities and team needs.
• Flexible availability, including evenings, weekends, and holidays, as required by retail operations.