Dispensary Associate-PT (Cincinnati)

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH); Cincinnati (OH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible schedules

Employee swag

Job summary

Ascend Wellness Holdings in Cincinnati, OH is hiring Part-Time Dispensary Associates. This role involves guiding customers through their cannabis purchasing experience and ensuring an exceptional customer service experience in a fast-paced environment. Candidates should have a high school diploma, be at least 21, and possess strong customer service skills. The position offers flexible scheduling and the opportunity to build a rewarding retail career in the cannabis industry.

Qualifications

• Must be at least 21 years of age.
• Retail experience preferred, cannabis retail experience a plus.
• Willing to build understanding of applicable state and local laws.

Responsibilities

• Guide customers through the cannabis purchasing experience.
• Ensure the sales floor is stocked and well maintained.
• Accurate cash handling and use of point of sale system.

Skills

Exceptional customer service skills

Knowledge of basic computer skills

Positive attitude

Strong work ethic

Detail-oriented

Time management skills

Education

High school diploma or GED

Tools

Cannabis point of sale (POS) software

Job description

Ascend Wellness Holdings (AWH) of Cincinnati, OH is looking to hire Part-Time Dispensary Associates!

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard‑working, passionate people with exceptional customer service skills.

Are you someone who is personable, adapts in a fast‑paced atmosphere and has a team‑player mentality? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY!

Job Summary

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer’s desired outcomes, providing informed and accurate descriptions of our products, and operating with a high level of accuracy in a fast‑paced environment.

Part‑Time Dispensary Associates work between 15‑29 hours a week. Must be flexible to work during the week and weekends (AM/PM).

Primary Responsibilities

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Job Requirements

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• Retail experience preferred, cannabis retail experience a plus
• Exceptional customer service skills
• Knowledge of basic computer skills
• Cannabis point of sale (POS) software a plus
• Positive attitude, team player and strong work ethic
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skills
• Must be focused, pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

Company Overview

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer‑focused retail experience. We are looking to build a world‑class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patients' lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrates the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.