Dispensary Associate-PT (Scranton)

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH); Scranton (Lackawanna County); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible schedules

Paid time off (PTO) for full-time staff

Job summary

Ascend Wellness Holdings (AWH) of Scranton is seeking Part-Time Dispensary Associates to provide exceptional customer service and assist customers in their cannabis purchasing experience. The role requires strong customer service skills and a willingness to learn about compliance within the cannabis industry.

Work hours will be between 15 to 29 hours per week including evenings and weekends. If you are passionate, adaptable, and want to be part of a growing team, this position may be for you!

Qualifications

• Must be at least 21 years of age.
• Retail experience preferred; cannabis retail experience a plus.
• Positive attitude, team player, and strong work ethic.

Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity.
• Guide customers through sales transactions and offer advice.
• Ensure the sales floor is stocked and well maintained.

Skills

Exceptional customer service skills

Basic computer skills

Organization and time management skills

Knowledge of cannabis POS software

Education

High school diploma or GED

Tools

Cannabis point of sale (POS) software

Job description

Ascend Wellness Holdings (AWH) of Scranton is looking to hire Part-Time Dispensary Associates!

Our workforce will reflect the diversity of the City. We are looking to build a world‑class team that will shape the future of cannabis by hiring hard‑working, passionate people with exceptional customer service skills.

Are you personable, adaptable in a fast‑paced atmosphere, and a team player? Would you like to advance your retail career with a company that values its employees and the community? If so, please read on!

We offer great perks, including flexible schedules and 2 weeks of paid time off (PTO) for full‑time staff, as well as swag.

Job Summary

The Dispensary Associate guides customers through the cannabis purchasing experience, provides informed recommendations based on customer desired outcomes, offers accurate product descriptions, and operates with a high level of accuracy in a fast‑paced environment.

Part‑time Dispensary Associate works 15–29 hours per week. Must have flexibility to work weeknights and weekends.

Primary Responsibilities

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store.
• Guide customers through sales transactions while offering advice and knowledge as needed or requested.
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained.
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pickup.
• Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures.
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice.
• Respond to customer inquiries in store, online, and over the phone.
• Accurately use and maintain the point of sale (POS) system in person and over the phone.
• Accurate cash handling, customer cart management, and ringing of customer transactions.
• Accurate and timely data entry of customer information.
• Strive to achieve team and individual performance goals.
• Verify proper paperwork, documentation, and required identification for customers.
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership.
• Report any observed inconsistencies or hazards to Store Leadership.
• Maintain a clean, organized, safe and inviting store environment.
• Complete store opening and closing checklists.

Job Requirements

• Must be at least 21 years of age.
• High school diploma or general education degree (GED).
• Retail experience preferred; cannabis retail experience a plus.
• Exceptional customer service skills.
• Knowledge of basic computer skills.
• Cannabis point of sale (POS) software a plus.
• Positive attitude, team player, and strong work ethic.
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures.
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.
• Must have excellent organization and time management skills.
• Must be focused and pay close attention to detail.
• Must be able to internalize training and follow instructions.
• Must be able to communicate clearly and effectively.

Physical Demands

The physical demands of this position include standing, walking, sitting, using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; balancing; stooping, kneeling, crouching or crawling; talking or hearing; tasting or smelling; and occasionally lifting and/or moving up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EEO Statement

Ascend Wellness Holdings, Inc. (“AWH”) and its subsidiaries are equal‑opportunity employers. We celebrate the population of differences and do not discriminate in our hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.