Dispensary Associate

Texas Original; Austin (TX); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Life Insurance and AD&D

Travel Reimbursement

Gym Reimbursement

Job summary

Texas Original Compassionate Cultivation is seeking a Dispensary Associate to support dispensary duties and deliver outstanding customer service.

You will handle orders, process payments at the POS, educate patients on programs, and ensure inventory accuracy while complying with HIPAA and state regulations. The role offers an hourly wage with full benefits in a fast-paced environment.

Qualifications

• Ability to ensure HIPAA and cannabis regulations are followed.
• High standards for order accuracy, compliance documentation, and inventory audits.
• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
• Experience with POS systems and digital inventory platforms.
• Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
• Proven ability to lead, train, and motivate team members.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions.
• Handle patient issues and complaints professionally with retention in mind, escalating when necessary.
• Uphold inventory control to minimize loss by complying with all state and company procedures.
• Learn and operate POS systems to set up patient profiles, check out patients, and deliver exceptional service.
• Commit to the Gold Standard in customer service by building and maintaining relationships.
• Gather patient feedback and communicate questions to appropriate departments.
• Assist educating patients on programs and how to become Texas Original patients.
• Daily compliance with dispensary policies and regulations.
• Contribute to team and company advancement in line with Texas Original direction.
• Process online orders accurately and assist with phone orders.
• Execute daily order fulfillment tasks and ensure timely delivery.
• Maintain accurate inventory records and fulfillment practices.
• Verify prescriptions, pick products, and pack orders with accuracy.

Skills

Customer service

POS systems

Inventory control

Order fulfillment

Team leadership

Communication skills

Regulatory compliance

Physical stamina

Tools

POS software

Job description

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

TheDispensaryAssociateis highly organized, detail oriented and self-motivated toassistwithDispensaryresponsibilities.The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance.The candidate will be comfortable using point of sale system and electronic correspondence. TheDispensaryAssociate is arepresentativeof Texas Original and willpossessexceptionalcustomer service and communication skills as they can be the first contact for some of our patientsand therefore the face of the company. We also hope that our dispensary associate will help usidentifyways we can be more effective and efficient by contributing fresh ideas for improvement.

Essential Functions:

• Actively engage patients in awarmand welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to theappropriate partieswhen necessary
• Uphold inventory control to minimize loss bycomplying withall state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building andmaintainingcustomer relationships
• Gather feedback from patients and communicate any questionsor concerns with theappropriate department(s)
• Assistin educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, workschedulesand HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties assigned
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person toaid, answer inquiries, and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuringtimelyfulfillment and delivery.Assistcustomerswithplacing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards
• Maintainingaccurateinventory records and fulfillment practices
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance

What You’ll Need to Succeed:

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations
• High standardsfor order accuracy, compliance documentation, and inventory audits
• Strong organizational skills to manage inventory, track orders, and ensureaccuratefulfillment
• Experience with POS systems and digital inventory platforms
• Ability to design and improve workflows for order accuracy, efficiency, andtimelydelivery
• Proven ability to lead, train, and motivate team members
• Effective delegation, scheduling, and performance monitoring
• Ability to troubleshoot supply chain or inventory issues
• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors
• Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed

$18 - $20 an hour

Benefits Package:

• Medical, Dental, Vision
• Telehealth – Medical
• Telehealth – Mental Health Counseling
• 401(k) with company matching
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Bereavement leave
• Pre-Tax Flexible Spending Accounts
• Basic Term Life Insurance and AD&D
• Travel Reimbursement (if applicable)
• Gym Reimbursement up to $50/month
• & More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.