Dispensary Associate

Texas Original; Plano (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Telehealth – Medical

Telehealth – Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement (if applicable)

Gym Reimbursement up to $50/month

& More

Job summary

Texas Original Compassionate Cultivation is seeking a patient-focused associate to engage customers in a warm, welcoming manner, provide personalized recommendations, and support dispensary operations with exceptional service.

Applicants should have a high school diploma or GED, 2+ years in retail or customer service, strong written and verbal communication, and the ability to obtain state credentials plus pass a background check; flexible availability and the stamina to stand for a full 8-hour

Qualifications

• High school diploma/GED required.
• 2+ years’ experience in a retail, service industry or customer service role.
• Strong sense of professionalism and compassion required.
• Excellent interpersonal, verbal, and written communication skills.
• Must be able to obtain State approved credentials and pass criminal background check.
• Open/flexible availability is required.
• Ability to stand/walk for a full 8-hour shift.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties as assigned

Skills

Customer service

Interpersonal communication

Flexibility

Verbal communication

Written communication

Professionalism

Education

High school diploma/GED

Job description

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

Responsibilities and Duties

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties as assigned

Qualifications and Skills

• High school diploma/GED required
• 2+ years’ experience in a retail, service industry or customer service role is required
• Strong sense of professionalism and compassion required
• Excellent interpersonal, verbal, and written communication skills
• Must be able to obtain State approved credentials and pass criminal background check
• Open/flexible availability is required
• Ability to stand/walk for a full 8-hour shift

Benefits Package

• Medical, Dental, Vision
• Telehealth – Medical
• Telehealth – Mental Health Counseling
• 401(k) with company matching
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Bereavement leave
• Pre-Tax Flexible Spending Accounts
• Basic Term Life Insurance and AD&D
• Travel Reimbursement (if applicable)
• Gym Reimbursement up to $50/month
• & More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This position is Wednesday - Sunday