Dispensary Associate

Texas Original; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Telehealth – Medical

Telehealth – Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement

Job summary

Texas Original Compassionate Cultivation seeks a dedicated Dispensary Associate to warmly engage patients, recommend products, and process orders with precision. You will support inventory control, ensure HIPAA and regulatory compliance, and deliver exceptional customer service in a fast-paced dispensary setting.

The role emphasizes teamwork, adherence to procedures, and a proactive approach to improving efficiency and patient satisfaction within a growing Texas organization.

Qualifications

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations.
• High standards for order accuracy, compliance documentation, and inventory audits.
• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
• Experience with POS systems and digital inventory platforms.
• Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
• Proven ability to lead, train, and motivate team members.
• Effective delegation, scheduling, and performance monitoring.
• Ability to troubleshoot supply chain or inventory issues.
• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors.
• Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties assigned
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards
• Maintainingaccurateinventory records and fulfillment practices
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance

Skills

Customer service

Communication

Organization

Team leadership

POS systems

Inventory management

Tools

POS systems

Digital inventory platforms

Job description

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives. The Dispensary Associate is highly organized, detail oriented and self-motivated to assist with Dispensary responsibilities. The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance. The candidate will be comfortable using point of sale system and electronic correspondence. The Dispensary Associate is a representative of Texas Original and will possess exceptional customer service and communication skills as they can be the first contact for some of our patients and therefore the face of the company. We also hope that our dispensary associate will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.

Essential Functions

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties assigned
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards
• Maintainingaccurateinventory records and fulfillment practices
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance

What You’ll Need to Succeed

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations
• High standards for order accuracy, compliance documentation, and inventory audits
• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment
• Experience with POS systems and digital inventory platforms
• Ability to design and improve workflows for order accuracy, efficiency, and timely delivery
• Proven ability to lead, train, and motivate team members
• Effective delegation, scheduling, and performance monitoring
• Ability to troubleshoot supply chain or inventory issues
• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors
• Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed

Benefits Package

• Medical, Dental, Vision
• Telehealth – Medical
• Telehealth – Mental Health Counseling
• 401(k) with company matching
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Bereavement leave
• Pre-Tax Flexible Spending Accounts
• Basic Term Life Insurance and AD&D
• Travel Reimbursement (if applicable)
• Gym Reimbursement up to $50/month
• More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.