Dispensary Associate

Queen City Cannabis; Norwood (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Queen City Cannabis seeks a Dispensary Associate to deliver exceptional patient service, educate customers on medical marijuana products, and ensure accurate, compliant sales transactions. The role supports daily dispensary operations while maintaining a clean, secure, and regulatory-compliant environment.

You will report to the Assistant General Manager and General Manager and help deliver a professional patient experience.

Qualifications

• Experience providing customer service in a retail or healthcare setting.
• Ability to handle cash transactions accurately and securely.
• Comfort with basic math and numeric transactions.
• Proficiency with technology and learning new systems quickly.

Responsibilities

• Greet and register patients; verify entry and log visits using the state tracking system.
• Process patient transactions accurately; ensure compliance with cash-handling procedures.
• Fulfill online orders and scan products into the state tracking system; assist with order status inquiries.
• Advise patients on products and education; answer questions and explain usage and effects.

Skills

Customer service

Cash handling

Basic math

POS/tech proficiency

Education

High School Diploma or GED

Tools

POS system

Job description

Dispensary Associate - Queen City Cannabis

Earn up to $1.00 in merit-based raises during your first year with performance evaluations at 6 and 12 months.

Summary of the Role:

The Dispensary Associate is responsible for providing exceptional patient customer service, educating customers on medical marijuana products, and ensuring accurate and compliant sales transactions. This role supports daily dispensary operations while maintaining a clean, secure environment. Reporting to the Assistant General Manager and General Manager, the associate plays a key role in delivering a professional, efficient, and regulation-compliant dispensary experience.

Key Responsibilities:

• Patient Intake: Greet and register patients, caregivers, and visitors, ensuring that only authorized individuals are permitted entry into the facility. Utilize the state-mandated tracking system to log patient visits, verify purchase limits, and prevent diversion. Maintain an organized, professional, and clutter-free check-in area and lobby. Communicate patient movement and status to team members through internal communication systems.
• Patient Advisor: Process patient transactions accurately while adhering to all cash-handling procedures and documentation requirements. Review orders with patients to ensure accuracy and regulatory compliance using the state-mandated point-of-sale system.
• Fulfillment: Accurately fulfill orders placed through the online ordering platform and ensure all products are properly scanned into the state tracking system. Respond to patient phone inquiries regarding product availability, order status, and order modifications. Maintain an organized, compliant, and secure fulfillment area.
• Patient Service: Answer incoming calls and assist patients with order placement, general inquiries, and education. Maintain comprehensive knowledge of medical marijuana products to provide guidance on methods of use and product effectiveness.
• Sales Floor: Support patient wayfinding by directing individuals to the Pharmacist, order pick-up areas, payment stations, and other designated areas. Provide education on available products and accessories as appropriate.
• Surveillance: Monitor surveillance systems and the facility for unlawful, suspicious, or unsafe activity. Conduct regular inspections of the premises to promote a safe and secure environment.
• Housekeeping: Support the cleanliness and organization of the facility in accordance with company policies and regulatory standards.
• Other Duties: Perform additional duties as assigned to support efficient, compliant, and patient-focused operations.

Position Requirements:

• Flexible schedule availability including nights, weekends and holidays
• Must be at least 21 years of age
• Ability to pass state and federal criminal background checks
• Basic math skills and comfort handling cash and transactions
• Proficiency with technology and ability to learn new systems quickly
• High School Diploma or GED required.

Physical and Environmental Requirements:

• Ability to lift, push, and pull 50 pounds
• Ability to sit, squat, bend, and kneel repetitively throughout a workday
• Ability to stand for extended periods of time
• Extended computer usage
• Comfortable being under constant video surveillance
• Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Diversity and Inclusion:

We are an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.