Wellness Associate - Kennett Square

PA Options for Wellness; Kennett Square (Chester County); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

PA Options for Wellness is seeking a Wellness Associate to dispense medical cannabis to patients, handle cash and POS transactions, and manage inventory with care. The role requires strong customer service, accuracy, and a patient-first attitude in a fast-paced setting.

The ideal candidate has 1 year of retail experience, comfort with POS systems, and the ability to learn quickly while adhering to safety and regulatory standards.

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills essential.
• 1 year of retail experience preferred with ability to learn POS system.
• Cannabis knowledge preferred but not required.
• Background check and drug screening required before start; compliance with policies.

Responsibilities

• Ask relevant questions to determine the best medicine for patients' concerns.
• Provide information on policies, procedures, and laws with sensitivity and respect.
• Work with management to resolve patient complaints and issues.
• Maintain cleanliness of workstations and Showcases; restock and maintain inventory.
• Process patient transactions accurately using the POS system.
• Maintain up-to-date knowledge of all products and company policies.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Multi-tasking

Cannabis knowledge

Education

High school diploma or GED

Tools

POS system

Job description

We are a people-focused medical cannabis organization dedicated to transforming lives through compassionate care and expert guidance. Our mission is to remove barriers to access, fight the stigma surrounding cannabis, and improve the well-being of our patients through the power of the plant. With a commitment to education, advocacy, and personalized support, we strive to make a meaningful impact in the communities we serve.

Join Our Team Today!

The Wellness Associate is our patient-facing position at the dispensary. They are responsible for accurately and compliantly dispensing medical cannabis to patients within the Medical Cannabis program. This position involves cash handling, POS operation, inventory management, order fulfillment, and front desk duties. The ideal candidate for this role is someone who thrives in a fast-paced, detail-oriented team environment and enjoys working with people.

Duties/Responsibilities:

• Ask relevant questions to determine the best medicine for the patients' concerns.
• Answer questions and provides general information and guidance for patients regarding policies and procedures as well as laws and regulations, communicating with sensitivity and respect.
• Work closely with management to resolve patient complaints, concerns, and issues.
• Assist with the overall cleanliness of the facility by cleaning workstations, restocking day storage, and cleaning the interior and exterior of showcases.
• Assist with daily and weekly inventory reconciliation.
• Maintain the highest level of patient and company confidentiality at all times.
• Provide excellent customer service to a wide spectrum of patients in a friendly, compassionate, and professional manner.
• Accurately and efficiently process patient transactions using POS system.
• Maintain up to date knowledge of all company products.
• Ensure that all duties are performed in accordance with company, safety, and sanitation standards.
• Maintains accurate inventory control and proper rotation.
• Performs other duties as assigned.

Pre-Employment Requirements:

• All candidates selected for employment will be required to successfully complete a background check and drug screening prior to their start date. Employment is contingent upon passing these screenings.

Education:

• High school diploma or GED equivalent.

Minimum Experience:

• A minimum of 1 year of retail experience preferred.
• Prior POS experience preferred; Ability to learn POS system is required.

Knowledge / Skills:

• Cannabis knowledge preferred, but not required.
• Excellent communication (both verbal and written) and customer service skills.
• Demonstrated attention to detail and organizational skills with the ability to multi-task in a fast-paced environment.
• Ability to maintain composure in stressful situations.
• Ability to recommend products to patients.

Physical Requirements:

• Prolonged periods of walking and standing.
• Must be able to lift and move up to 30 pounds at times.
• Ability to work a variety of shifts to include days, nights and weekends.

THE ABOVE DESCRIBED JOB DUTIES ARE MERELY A FRAMEWORK WITHIN WHICH WORK WILL USUALLY BE ASSIGNED TO JOB INCUMBENTS. THIS DESCRIPTION DOES NOT AND SHOULD NOT BE CONSTRUED TO NECESSARILY LIMIT WORK ASSIGNMENTS THAT MAY BE MADE FROM TIME TO TIME, NOR DOES IT IDENTIFY ALL WORK THAT IS TO BE DONE.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity.