Dispensary Associate

FarmaceuticalRX; East Liverpool (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision/Dental insurance with HSA

401K with matching

Employee discounts

Paid time off

Paid holidays

Paid sick time

Job summary

FRX Ohio is seeking a Dispensary Associate to deliver excellent customer service, process orders, and handle payments using METRC and POS systems. You will perform set-up, cleanup, and daily log entries while ensuring regulatory compliance.

This role requires strong accuracy and pleasant interaction with customers. Responsibilities include verifying IDs and medical cards, operating scanners, maintaining inventory, and assisting management.

Qualifications

• Must be at least 21 years of age and able to pass a background check and drug screening.
• Experience in shipping and receiving is preferred.
• Prior cashiering or customer service experience is preferred.

Responsibilities

• Greet customers, verify identity, validate medical registry cards and promotions.
• Scan orders with handheld scanners and METRC/OAARS/POS systems.
• Keep inventory organized and assist with cycle counts.
• Package product per legal requirements and company specs.
• Assist pharmacist and management as needed.
• Handle payments accurately and log data daily.
• Ensure paperwork compliance and safekeeping of cash.
• Perform cleanup and log hazardous spills as required.
• Operate METRC, OAARS, Dutchie, and Microsoft software.

Skills

Customer service

Cash handling

Inventory management

POS operation

METRC

OAARS

Communication

Education

High School Diploma or GED

Tools

METRC

OAARS

Dutchie

POS software

Job description

*Earn up to $1.00 in merit-based raises during your first year with performance evaluations at 6 and 12 months.*

ABOUT FRX:

At FRX Ohio, exceptional cannabis begins with exceptional cultivation. As one of the largest Certified Kind cannabis cultivators in the United States, we are committed to growing cannabis with integrity, transparency, and an unwavering focus on quality. Because cannabis cannot be certified USDA Organic under current federal law, the Certified Kind program provides an independent, third-party verification modeled after internationally recognized organic standards. Through rigorous inspections and accountability, Certified Kind cultivators demonstrate their commitment to producing cannabis with respect for both people and the planet.

Everything we do starts with our living soil, which is an active ecosystem of beneficial bacteria, fungi, and other microorganisms that naturally cycle nutrients, support vigorous plant growth, and promote resilience. Rather than simply feeding the plant, we cultivate a thriving soil food web that allows each cultivar to fully express its unique cannabinoid and terpene profile while producing healthy, vibrant plants. By working with biological systems instead of relying on synthetic inputs, we produce cannabis that is true to its genetics and rich in the compounds that make every cultivar unique.

We proudly offer flower, pre-rolls, concentrates, vaporizers, and edibles through our family of brands, including FRX, Anthos Organics, Common Citizen, Local Edibles, and Cannarocks. Every product reflects the same care, consistency, and attention to detail that goes into every harvest.

Benefits Package:

• Health/Vision/Dental insurance coverage with HSA contribution plans
• Employee Assistance Program (EAP)
• 401K with 1% Match
• Employee discounts
• Paid time off (PTO)
• Paid Holidays
• Paid sick time

Summary of the Role: The Dispensary Associate is responsible for providing excellent customer service, processing customer orders, collecting payments, and accurately using METRC and POS system software, as well as the State’s prescription drug monitoring program (OAARS). They perform clean up, set-up and closing tasks.

Key Responsibilities:

• Greet customers, obtain and verify identity through driver's licenses; validate medical customer registry cards, status, and recommendation; determine customer preferences and answer questions; relate special promotions; thank customers, and provide prompt and courteous service.
• Scan orders using handheld scanners, METRC software and hardware, POS system software and hardware, or manually key items and data as required.
• Keep product inventory organized and properly stored, and assist with morning and evening inventory checks.
• Package product to legal requirements and company specifications.
• Assist pharmacist and management staff as needed.
• Receive accurate payment methods for products, goods, and services.
• Accurately log required data on Daily Register Sheet.
• Ensure compliance on all paperwork.
• Secure monies in safes or the vault as required.
• Ensure proper cleanup and logging of any hazardous spills.
• Ability to operate METRC, OAARS, Dutchie, and Microsoft hardware and software.
• Ability to operate cash register, tabletop, and hand scanners.
• Interact and engage with a variety of customer types and coworkers.
• Other job duties as assigned

Qualifications:

• Must be at least 21 years of age and able to pass a background check and drug screening.
• Experience in shipping and receiving.
• Prior cashiering experience and/or customer service experience preferred.
• Cannabis dispensary experience preferred.
• If hired, you will be required to provide proof of authorization to work in the United States.
• High School Diploma or GED required.

Physical and Environmental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work up to 10 hours a day and rotating shifts
• Flexible schedule availability including nights, weekends and holidays
• Ability to lift, push, and pull 25 pounds

• Ability to sit, squat, bend, and kneel repetitively throughout a workday
• Ability to stand for extended periods of time
• Extended computer usage
• Comfortable being under constant video surveillance
• Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Diversity and Inclusion:

FRX is an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.