Lead Dispensary Associate

T E C Industrial Inc; Akron (OH); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401(k)

Paid Time Off

Disability (short/long term)

Life insurance

Employee Assistance Program

Vision care

FSA/HSA

Job summary

Greenleaf Apothecaries, a Canopy USA, LLC subsidiary, seeks a Lead Dispensary Associate to educate patients face-to-face and by phone, manage records, and support inventory and cash handling in a fast-paced dispensary.

Responsibilities include greeting members, advising on medicine, and ensuring compliance with state laws while maintaining a welcoming environment. Strong customer service is essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years in fast-paced client-service industries preferred.
• Experience with POS systems and cash handling.
• Ability to maintain confidentiality and comply with state law.
• Excellent customer service and communication skills.
• Must pass state background check.

Responsibilities

• Greet members and schedule appointments; manage intake and renewals.
• Maintain member records in compliance with state law.
• Answer questions about the law and the Company.
• Assist members in selecting medicine and advise on dosage.
• Assist with inventory and cash management.
• Keep a clean, safe, welcoming environment.
• Cross-trained in order fulfillment and patient admissions when needed.

Skills

Customer service

Cash handling

Teamwork

Attention to detail

Multitasking

Confidentiality

Communication

Problem solving

Adaptability

Education

High school diploma or equivalent

2 years post-secondary education in related field

Tools

POS systems

Word

Excel

Job description

• Base Pay $18.50 - $19.00 / Hour
• Employee Type Full-Time Non-Exempt
• Required Degree High school
• Manage Others Yes

Why Greenleaf Apothecaries?

Greenleaf Apothecaries is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through Greenleaf Apothecaries, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you’ll work for:

Greenleaf Apothecaries

Our Culture:

Here at Canopy USA, LLC, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role: Lead Dispensary Associate

The Lead Dispensary Associate is responsible for all Dispensary Associate duties and responsibilities including interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Lead Dispensary Associate will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients when the Security Guard is otherwise occupied.

How you’ll make a difference:

• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
• Maintains member records in compliance with State law and Company policy
• Answers questions about the law and the Company from members and others
• Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
• Assists the Dispensary Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Other duties may be assigned by the Dispensary Manager according to Company needs

Requirements

Skills to be Successful

• High school diploma or equivalent
• 2 years post-secondary education in a related field preferred
• 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
• State mandated background check
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Familiarity with history and varieties of medical marijuana preferred but not required
• Outstanding phone and in-person customer service skills
• Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability and multi-tasking
• Ability to maintain confidentiality and ethical conduct
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to effectively plan and prioritize
• Ability to focus, attention to detail
• Ability to work effectively as part of a team
• Absolute reliability and honesty

Summary

• Full suite of medical, dental, and vision insurance
• Pay Range: $18.50- $19/hr.
• Paid parental leave
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• FSA and HSA available
• *Based on eligibility.

Schedule:

• Night and weekend availability
• **Subject to change as business needs.

Work Environment and Physical Demands:

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Must adhere to facility general hygiene requirements.
• Capacity to stay focused on the task at hand.

DISCLAIMER

This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job.

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Code of Conduct

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.

Greenleaf Apothecaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Greenleaf Apothecaries. If you need assistance with completing an online application due to a disability, please send a request to [e-mail]. Please be sure to include “Accommodation Request” in the subject line.