Assistant Dispensary Manager

Texas Original; Hurst (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telehealth - Medical

Telehealth - Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Life Insurance and AD&D

Travel Reimbursement

Gym Reimbursement

Job summary

Texas Original Compassionate Cultivation in Texas is seeking an Assistant Dispensary Manager to oversee daily retail operations, lead staff, and ensure regulatory compliance for a patient-centered dispensary.

You will supervise Retail Associates, manage POS transactions, and assist patients with product guidance while maintaining a compliant and patient-ready store environment.

Qualifications

• Experience leading retail teams in a regulated environment.
• Strong cash handling and POS accuracy.
• Knowledge of HIPAA and state cannabis regulations.
• Excellent communication and frontline problem solving.
• Ability to train staff and maintain SOP compliance.

Responsibilities

• Lead daily retail operations including staffing and store readiness.
• Supervise Retail Associates and foster accountability and patient care.
• Ensure compliance with state cannabis regulations and SOPs.
• Oversee transactions and cash handling with accuracy.
• Support order fulfillment and inventory management.
• Provide product guidance and assist patients at pickup.
• Maintain professional store environment and handle escalations.

Skills

Retail leadership

Staff supervision

Cash handling

POS systems

HIPAA compliance

Regulatory knowledge

Customer service excellence

Communication skills

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

POS software

Inventory software

Microsoft 365

Job description

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

The Assistant Dispensary Manager supports the day-to-day operations of a Texas Original retail dispensary, ensuring exceptional patient service, regulatory compliance, and operational consistency. This role assists in leading Retail Associates and maintaining store performance while ensuring the dispensary operates smoothly and in alignment with company standards. The Assistant Dispensary Manager acts as the manager on duty in the absence of the Dispensary Manager.

Essential Functions:

• Support daily operations for the retail dispensary location, including staffing, scheduling, and store readiness
• Supervise Retail Associates, fostering a culture of accountability, professionalism, and patient-centered care
• Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards
• Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready
• Assist patients during order pickup, including verifying ID, confirming prescriptions and providing product guidance
• Process retail transactions accurately through the point-of-sale system and maintain proper cash handling procedures
• Support order fulfillment operations, ensuring orders are verified, packed, organized, and dispensed properly
• Maintain a clean, professional retail environment while resolving patient questions or concerns in a timely manner
• Resolve patient and operational escalations promptly and professionally, both in-store and over the phone
• Oversee cash handling and reconciliation processes to ensure compliance with internal financial controls
• Support onboarding and training of retail staff to ensure consistent execution and adherence to standards
• Maintain effective communication with store leadership and team members to ensure seamless coordination and operational alignment

Additional Responsibilities:

• Ensure compliance readiness during inspections and audits, support quality assurance initiatives.
• Coordinate with the marketing and logistics teams for local events, outreach, and delivery support as needed.

What You’ll Need to Succeed:

• Proven ability to support and lead retail teams while maintaining operational discipline
• Strong understanding of retail operations, including POS systems and cash handling
• Excellent communication and problem-solving skills under pressure
• Ability to ensure all retail activities align with HIPAA, local, and state cannabis regulations
• Strong organizational and multitasking skills
• Professionalism, patience, and a process-driven approach
• Exceptional communication and customer relation skills
• Proficiency with POS systems, Microsoft 365, and inventory tracking software
• Ability to lift up to 40 lbs., stand for extended periods, and perform various movements including reaching, bending, and stooping as needed.

Benefits Package:

• Medical, Dental, Vision
• Telehealth - Medical
• Telehealth - Mental Health Counseling
• 401(k) with company matching
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Bereavement leave
• Pre-Tax Flexible Spending Accounts
• Basic Term Life Insurance and AD&D
• Travel Reimbursement (if applicable)
• Gym Reimbursement up to $50/month
• & More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.