Dispatchers

Joe Hillman Plumbers, Inc.; Town of Florida, Northern (NY, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Paid vacation and personal time off

Supplemental insurance

Job summary

Joe Hillman Plumbers, Inc in Davie, FL is hiring for a full-time Dispatchers role. You will coordinate service calls, schedule plumbers, and communicate job updates to customers and field staff.

This position offers an hourly wage of $20–$25, with benefits including medical, dental, and vision insurance, a 401(k) plan with company match, paid holidays, vacation, and personal time off, plus supplemental insurance options.

Qualifications

• High school diploma or equivalent.
• Proficiency with ServiceTitan or similar field service management software.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Basic computer skills, including Microsoft Office and email communication.
• Reliable, punctual, and team-oriented attitude.

Responsibilities

• Receive incoming service calls and determine priority based on urgency, location, and technician availability.
• Schedule and dispatch plumbers to residential and commercial job sites efficiently.
• Communicate job details, updates, and changes clearly to both customers and field technicians.
• Track job progress throughout the day to ensure timely completion and customer satisfaction.
• Coordinate with the warehouse or purchasing team for materials needed on jobs.
• Handle emergency calls and reassign workloads as needed to meet customer demands.
• Maintain accurate records of work orders, technician hours, and completed jobs in the system.
• Follow up with customers to confirm service appointments and ensure quality service was provided.
• Collaborate with management to improve scheduling efficiency and technician productivity.

Skills

Organizational skills

Multitasking

Communication

Problem-solving

Calm under pressure

Attention to detail

Education

High school diploma

Tools

ServiceTitan

Microsoft Office

Job description

Description

Joe Hillman Plumbers, Inc in Davie, FL is looking to hire a full-time Dispatchers to join our team. We’re looking for people who can efficiently coordinate plumbing service calls, communicate clearly with both customers and technicians, and keep schedules running smoothly. If you’re detail-oriented, thrive under pressure, and enjoy problem-solving in a fast-paced environment, this could be the perfect opportunity for you. Join an established, reputable plumbing company that’s been proudly serving South Florida for over 30 years!

This is a hourly position with work hours from 7:00 AM to 4pm or 8am - 5pm with 1 hour lunch and two paid 15 minute breaks, earning a competitive wage of $20 - $25 depending on experience. We provide solid benefits and perks, including medical, dental, and vision insurance, a 401(k) plan with company match, paid holidays, paid vacation and personal time off, and supplemental insurance.

ABOUT JOE HILLMAN PLUMBERS, INC

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 38 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

ESSENTIAL RESPONSIBILITIES:

• Receive incoming service calls and determine priority based on urgency, location, and technician availability.
• Schedule and dispatch plumbers to residential and commercial job sites efficiently.
• Communicate job details, updates, and changes clearly to both customers and field technicians.
• Track job progress throughout the day to ensure timely completion and customer satisfaction.
• Coordinate with the warehouse or purchasing team for materials needed on jobs.
• Handle emergency calls and reassign workloads as needed to meet customer demands.
• Maintain accurate records of work orders, technician hours, and completed jobs in the system.
• Follow up with customers to confirm service appointments and ensure quality service was provided.
• Collaborate with management to improve scheduling efficiency and technician productivity.

Requirements

• High school diploma or equivalent required.
• Proficiency with ServiceTitan or similar field service management software.
• Strong organizational and multitasking skills with the ability to manage multiple technicians and service calls at once.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Basic computer skills, including Microsoft Office and email communication.
• Reliable, punctual, and team-oriented attitude.