Dispatcher - Transit Dispatcher

Fountain; Newark (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

Life insurance

401(k) match

Financial wellness tool

Employee Assistance Program

Paid time off

Pet & legal insurance

Training & growth

Job summary

WeDriveU in Newark, CA is seeking a Dispatcher to handle a high volume of incoming calls, coordinate with drivers, and respond to emails while solving problems throughout the day. Qualified candidates have 1+ year in dispatch or related fields, are detail-oriented, and proficient with Microsoft Office; Transportation Management System experience is a plus.

This full-time role offers competitive compensation and benefits.

Qualifications

• 1+ year of experience in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using multiple software programs concurrently with open tabs.
• Excellent written and oral communication skills.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate instructions to drivers for pickups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found processes.
• Ensure compliance with policies, safety rules, and regulations.
• Additional duties may apply.

Skills

Dispatch experience

Communication

Detail oriented

MS Office Suite

TMS experience

CDL

Bilingual

Multi-software use

Tools

MS Office Suite

TMS

Job description

Description

Address 8130 Enterprise Dr, Newark, CA 94560, USA

Compensation $27.50 - $27.50/hour

Schedule Full time

Job Type Permanent

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Job Description

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Duties and Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands

• 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.