Dispatcher Part-Time

Maitz Home Services; Easton (Northampton County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

401(k) plan with employer match

Job summary

Maitz Home Services is seeking a skilled Dispatcher at our Allentown, PA location. You will schedule and dispatch HVAC and plumbing technicians, respond to customer calls, and ensure accurate data entry in our system.

The role emphasizes strong customer service, organization, and teamwork, with a competitive salary and substantial bonus opportunities as part of a family-oriented environment.

Qualifications

• Minimum 2 years of office or customer service experience; dispatch experience is a plus.
• Professional appearance and strong interpersonal skills.
• Excellent customer service attitude and a team player.
• Able to plan and schedule work proactively, not just react.
• Able to think on your feet to provide information for installations or repairs.
• Strong computer skills and willingness to learn scheduling/dispatch software.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians.
• Review and optimize routes; handle incoming calls from existing customers.
• Ensure ticket information is accurately entered in the computer system.
• Create dispatch numbers for parts, follow up on orders, and schedule installations.

Skills

Customer service

Office experience

Interpersonal skills

Planning and scheduling

Team collaboration

Problem solving

Communication

Tools

Microsoft Office

Dispatch software

Job description

Maitz Home Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Allentown, PA location.

AVAILABLE SHIFT: M, T, F 9:00 am - 5:00 pm + 1 Sunday/Month 7:30 am - 7:00 pm (12-hr shift from home after training) + 32 hrs total.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans, and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To be successful in this role, you must possess:

• Minimum 2 years office/customer service experience (dispatch experience is preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.