Traffic & Dispatch Coordinator (On-site)

Overdrive Logistics; Gainesville (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Employee Discount Program

Paid Time Off

Paid Holidays

Job summary

Overdrive Logistics seeks a detail-oriented Traffic & Dispatch Coordinator to support freight movement, ensuring seamless communication between drivers, carriers, and internal teams. This role serves as the primary contact for drivers and manages shipments from pickup to delivery in a fast-paced environment.

The ideal candidate is highly organized, proactive, and focused on customer service, with experience in logistics and strong MS Office skills.

Qualifications

• High school diploma required; Associate’s degree preferred.
• Experience in customer service and/or logistics preferred.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and perform in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office; experience with transportation management systems is a plus.
• Typing speed of at least 40 WPM.
• Ability to remain focused and productive for extended periods.

Responsibilities

• Coordinate with account managers, carrier reps, dispatchers, and drivers to obtain shipment and driver information.
• Execute dispatch procedures and monitor shipments from pickup through final delivery (cradle to grave).
• Provide real-time tracking updates and identify/deliver delays or issues.
• Update transportation management systems with load status, timestamps, and logs.
• Respond to and resolve driver or carrier concerns, escalating when needed.
• Collaborate with internal teams to ensure on-time pickup/delivery and service standards.
• Maintain communication with leadership regarding performance and process improvements.
• Ensure compliance with company policies, customer requirements, and safety standards.

Skills

Typing 40 WPM

Strong communication

Multitasking

Customer service

Problem solving

Education

High school diploma

Associate’s degree

Tools

McLeod

Microsoft Office

Job description

Schedule: Monday – Friday, 7:30 AM – 4:30 PM or 8:00 AM – 5:00 PM; rotating Saturdays 8:00 AM – 11:00 AM

Position Overview

We are seeking a detail-oriented and driven Traffic & Dispatch Coordinator to support the efficient movement of freight and ensure seamless communication between drivers, carriers, and internal teams. This role is critical to daily operations and serves as the primary point of contact for drivers throughout the lifecycle of each shipment.

The ideal candidate thrives in a fast-paced environment, is highly organized, and takes a proactive approach to problem-solving while maintaining a high level of customer service.

Key Responsibilities

• Coordinate and communicate with account managers, carrier representatives, dispatchers, and drivers to obtain necessary shipment and driver information
• Execute dispatch procedures and monitor shipments from pickup through final delivery (“cradle to grave”)
• Provide real-time tracking updates and proactively identify and resolve delays or issues
• Accurately update transportation management systems (e.g., McLeod) with load status, timestamps, and communication logs
• Respond to and resolve driver or carrier concerns, escalating when appropriate
• Collaborate with internal teams to ensure on-time pickup and delivery while maintaining service standards
• Maintain consistent communication with leadership regarding performance, challenges, and process improvement opportunities
• Ensure compliance with company policies, customer requirements, and safety standards

Qualifications

• High school diploma required; Associate’s degree preferred
• Previous experience in customer service and/or logistics preferred
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and perform effectively in a fast-paced environment
• Strong problem-solving and critical-thinking abilities
• Proficiency in Microsoft Office; experience with transportation management systems is a plus
• Typing speed of at least 40 WPM
• Ability to remain focused and productive for extended periods
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays

Why Join Us?

We offer a team-oriented environment where communication, accountability, and continuous improvement are valued. This is an excellent opportunity to grow your career in the logistics and transportation industry while contributing to a fast-paced and essential operation.