Dispatcher - TDP Louisville KY Branch

Tom Drexler Plumbing, Air & Electric

Louisville (KY)

Presencial

USD 24.796 - 30.307

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Competitive dental, vision, and healthcare plans

401(k) with company matching

Company-paid life insurance

Paid time off (PTO) & paid holidays

Employee discounts on services

Descripción de la vacante

Tom Drexler Plumbing, Air & Electric seeks a Home Service Dispatcher in Louisville, KY. This role involves managing service calls, ensuring timely dispatch of technicians, and maintaining strong customer relationships. Ideal candidates are organized, tech-savvy, and possess excellent communication skills. This full-time position offers a competitive hourly wage and benefits, including healthcare and PTO.

Formación

Strong customer service and administrative/computer skills required.
Previous dispatch experience is a plus.

Responsabilidades

Handle inbound service calls for scheduling and dispatching technicians.
Confirm service arrival times with customers and follow up on work.
Collaborate with technicians and manage urgent service needs.

Conocimientos

Communication skills

Customer service

Organizational skills

Tech-savvy

Detail-oriented

Descripción del empleo

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Home Service Dispatcher Needed! Tom Drexler - Louisville KY Branch location

TDP is looking for a vibrant, customer-focused individual to join our awesome team in Louisville, KY! If you're passionate about delivering exceptional service and love the idea of working with a dynamic group, keep reading!

Your Role

As a Dispatch Service Representative, you'll be the key link between our customers and technicians.

Here’s What You’ll Be Doing

Handle inbound service calls for residential heating, air conditioning, and plumbing.
Schedule & prioritize service calls, ensuring quick, efficient technician dispatch.
Confirm service arrival times with customers in a timely and professional manner.
Collaborate with technicians to make sure they have the info they need to deliver high-quality service.
Reschedule & reassign service calls to address urgent or high-priority needs.
Follow up with customers to check in on ongoing work and collect feedback.
Assist with additional duties as needed.

What We’re Looking For

Excellent communication skills (both verbal and written)
A customer-first mindset dedicated to providing stellar service
Strong organizational skills and a detail-oriented approach
Ability to foster a positive, team-oriented environment
Professional phone presence and tech-savvy (computer literacy required)
A hard-working attitude and desire to succeed
Professionalism in building strong customer relationships

Schedule flexibility is required. This is a Full Time, Hourly, On-Site position that may include:

Preferred availability: Tuesday - Saturday work week
Opening shift: 7:00 AM - 4:00 PM
Closing shift: 9:00 AM - 6:00 PM (Summer: 11:00 AM - 8:00 PM)
Weekend on-call rotation: 1 weekend per month
Flexibility to work weekends and closing shifts is preferred.

Experience & Education

Previous call center / Dispatch experience is a plus, but not a must!

Must have strong Customer Service and Administrative / Computer skills.

About Us

For over 30 years, Tom Drexler Plumbing, Air & Electric has built a reputation for quality service and fair, honest business practices. We offer great career opportunities for plumbers, heating and cooling professionals, electricians, customer service representatives, dispatchers, and more. We believe in hiring top-quality candidates looking for long-term careers.

Compensation

Pay Range: $18 - $22/hour (Based on experience)
Opportunities for overtime in the summer months

Benefits

Competitive dental, vision, and healthcare plans
401(k) with company matching
Company-paid life insurance
Paid time off (PTO) & paid holidays
Employee discounts on services

Disclaimer: This job description is not intended to be an exhaustive list of duties, responsibilities, or working conditions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

EOE

Seniority level