Dispatcher

Stan's Heating & Air Conditioning; Austin (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive Pay

Weekly Paycheck

401(k) Match & Health Benefits

Paid Time Off (PTO)

Employee Assistance Program

Job summary

A leading HVAC provider in Austin is seeking a Dispatcher to coordinate service calls for plumbing, heating, and air technicians. The role requires strong organizational and communication skills, alongside the ability to manage schedules effectively. Previous dispatching experience is preferred. This full-time position offers competitive pay and various benefits, including 401(k) matching and health insurance.

Qualifications

• Previous dispatching experience in the home services industry preferred.
• Ability to remain calm under pressure and in fast-paced environments.
• Positive, professional, and team-oriented attitude.

Responsibilities

• Coordinate and schedule service calls for technicians.
• Assign jobs based on skills and availability.
• Communicate effectively with customers regarding updates.
• Monitor technicians’ schedules and adjust as needed.
• Maintain accurate records in the dispatch system.
• Work closely with the Service Manager to optimize routes.
• Provide excellent customer service.

Skills

Organizational skills

Communication skills

Problem-solving abilities

Multitasking skills

Proficiency with scheduling software

Education

High school diploma or equivalent

Job description

6 days ago Be among the first 25 applicants

Location: Austin, TX

Work Type: On-site

Schedule: Shifts available between 8 AM- 8 PM, weekend availability a must

Pay: $18-22/hr

About Stan’s AC

Stan’s AC is a trusted Austin-area provider of HVAC, plumbing, and electrical services, known for quality workmanship, honest service, and a team-driven culture that supports growth and excellence.

Why join our team?

• Competitive Pay
• Weekly Paycheck
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• Paid Time Off (PTO) + Paid Holidays
• Employee Assistance Program
  
  

What You’ll Do

• Coordinate and schedule service calls for plumbing, heating, and air technicians
• Assign jobs to appropriate field personnel based on skills, location, and availability
• Communicate effectively with customers regarding appointment times and updates
• Monitor technicians’ schedules and adjust as needed for emergencies or delays
• Maintain accurate records of calls, schedules, and job statuses in the dispatch system
• Work closely with the Service Manager to optimize daily routes and productivity
• Provide excellent customer service over the phone and via email
• Other duties as assigned
  
  

What We Are Looking For

• Previous dispatching experience in the home services industry preferred
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to remain calm under pressure and in fast-paced environments
• Proficient with scheduling software and basic computer applications
• Positive, professional, and team-oriented attitude
• High school diploma or equivalent
  
  

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check and drug screening. These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Utilities

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