Dispatcher - Service Operations

Cash-Wa Distributing; Salina (KS); On-site; USD 23,000 - 28,000; Full time

Job summary

Cash-Wa Distributing seeks a Service Operations Dispatcher to coordinate service calls, maintain schedules, and act as the communication hub between customers, field personnel, installers, and internal teams.

This role focuses on real-time scheduling adjustments, accurate data entry in Service Fusion, and ensuring technicians have parts and documentation for successful visits, while delivering courteous, timely service.

Qualifications

• High School Diploma/GED required or equivalent.
• Experience in dispatching, scheduling, customer service, admin, inventory, logistics or service coordination preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Dispatch service professionals and coordinate daily schedules.
• Communicate with customers, installers, sales reps, and internal departments.
• Create and maintain service tickets, work orders, and customer records.
• Coordinate parts, equipment, and samples logistics.
• Assist with inventory tracking and reporting.

Skills

Dispatching

Scheduling

Customer service

Administrative

Inventory

Logistics

Service coordination

Education

High School Diploma/GED

Tools

Service Fusion

Job description

Dispatcher – Service OperationsThis position is ideal for someone who enjoys coordinating schedules, solving problems, communicating with customers and field personnel, and keeping operations running smoothly. The Service Operations Dispatcher serves as the communication hub between customers, Service Professionals, installs, inventory personnel, and internal departments; as well as performing other duties as time permits.Location: Will work out of our Salina, Kansas office.Hours: Mon – Fri from 8am – 4:30pStarting Wage: $17/hr - $20/hr (Depending on experience)Position Purpose: Responsible for coordinating the overall scheduling and dispatching of our service operations team by communicating with team members via the scheduling system, email and texts. Communicates and interacts with customers and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.Major Functional Responsibilities:Dispatching & Service Coordination (approximately 40% of time)Schedule and dispatch Service Professionals for service calls, preventative maintenance visits, and installationsCoordinate daily service routes and technician schedulesCommunicate schedule changes, priority requests, and customer updatesMonitor job progress and make real-time scheduling adjustments when neededEnsure Service Professionals have the information, parts, equipment, and documentation needed for successful job completionCustomer & Team Communication (approximately 20% of time)Serve as a primary point of communication between customers, Service Professionals, installers, sales representatives, and internal departmentsAssist customers with scheduling updates and service-related inquiriesFollow up on open service requests and pending work ordersHelp ensure exceptional customer service throughout the service processService Management & Data Entry (approximately 15% of time)Create and maintain service tickets, work orders, customer records, and equipment information within Service FusionEnsure all records are accurate, complete, and updated in a timely mannerGenerate reports and assist with service performance trackingSupport documentation and process improvement initiativesParts, Equipment & Sample Logistics (approximately 10% of time)Coordinate movement of parts, equipment, and samples between facilities, customers, and Service ProfessionalsTrack incoming and outgoing equipment shipmentsEnsure parts and equipment are available for upcoming installations and service workAssist with sample fulfillment requests from the sales teamPick, package, ship, and track customer sample requestsInventory Support (approximately 10% of time)Assist with inventory tracking, cycle counts, and inventory accuracyCoordinate inventory needs with warehouse personnel and Service ProfessionalsSupport receiving, stocking, replenishment, and inventory organizationMaintain inventory records and reportingRefurbishment & Equipment Development (approximately 5% of time)Learn equipment management and inventory best practicesAssist with equipment inspections and condition assessmentsSupport equipment cleaning, preparation, testing, and documentationLearn parts identification and quality control proceduresEducation/Training/Experience:High School Diploma/GED or equivalent experience is required.Previous dispatching, scheduling, customer service, administrative, inventory, logistics, warehouse, or service coordination experience is preferred but not requiredPhysical Demands/Working Conditions:Frequent: Standing, Walking, Sitting, Grasping, Talking, Hearing, Repetitive Motions, Eye/Hand/Foot CoordinationOccasional: Lifting, CarryingPhysical and Environmental RequirementsOfficeTravel RequirementsEstimated to be 0%Freedom To ActWork is closely managed and reviewed for accuracy and adequacy. Follows specific, outlined, and detailed directions.Problem Complexity and Problem-Solving TimeframesProvides resolution to problems that are readily identifiable with limited scope and are resolved in accordance with standard practices, procedures, applications or routines. Problem/Task resolution timeframe: The majority of tasks typically take one to two days to resolve.Level of Supervision ReceivedUnder immediate supervision, performs assigned tasks only as instructed, subject to regular check ofperformance.ImpactFailure to accomplish results can normally be overcome without significant effect on the organization.Contact with OthersContacts are primarily with direct supervisor and others in group or department to give and receive information.