Dispatcher/Service Delivery Specialislt

Smart Care Equipment Solutions; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading service provider specializing in commercial kitchen equipment maintenance. As a Dispatcher, you'll play a crucial role in ensuring efficient service delivery and customer satisfaction. This position involves optimizing technician routes and maximizing productivity within a defined market. Be part of a dynamic team dedicated to maintaining food safety and quality in the industry. If you're looking for a role that combines operational excellence with customer service, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in dispatch or customer service.
• Proficient in Microsoft Office and Windows systems.

Responsibilities

• Assign and dispatch technicians to service calls.
• Act as the primary contact for technicians in the territory.
• Maximize productivity through strategic call routing.

Skills

Dispatch Experience

Customer Service

Restaurant Management

Microsoft Office Proficiency

Communication Skills

Education

High School Diploma

Tools

Proprietary Software

Windows-based Systems

Job description

Smart Care Solutions is seeking a Dispatcher to efficiently route Service Technicians for commercial kitchen equipment service calls. This role ensures maximum efficiency, productivity, and customer satisfaction while supporting a team of technicians within a specific geographic market.

Key Responsibilities:

• Assign and dispatch technicians to service calls, optimizing efficiency and meeting customer expectations.

• Act as the primary point of contact for technicians within an assigned territory.

• Maximize productivity and profitability through strategic call clustering and routing.

Basic Qualifications:

• High school diploma or equivalent.

• 3+ years of experience in dispatch, customer service, or restaurant management.

• Proficiency in Microsoft Office and Windows-based systems.

Preferred Qualifications:

• Ability to quickly learn proprietary software.

• Strong verbal and written communication skills.

Why Smart Care Solutions?

Join the industry's largest independent service company specializing in commercial kitchen equipment maintenance, repair, and parts. Be part of a team that helps businesses operate efficiently while ensuring food safety and quality.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [e-mail].