Dispatcher / Service Delivery Specialist

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Dispatcher / Service Delivery Specialist to enhance operational efficiency in the commercial kitchen equipment sector. This role involves routing service technicians effectively to ensure timely service delivery while exceeding customer expectations. The ideal candidate will possess strong customer service skills and experience in dispatch management. Join a leading independent service company dedicated to providing exceptional service and support to customers in the food safety and quality standards. This is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3+ years’ experience in dispatch, customer service, or restaurant management.
• Ability to learn unique and proprietary software.

Responsibilities

• Route technicians to service calls maximizing efficiency and productivity.
• Serve as the primary contact for technicians in the territory.

Skills

Customer Service

Dispatch Management

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

SAP

Dispatch Management Tools

Job description

Dispatcher / Service Delivery Specialist page is loaded

Dispatcher / Service Delivery Specialist

Apply locations USA - Indiana - Fishers time type Full time posted on Posted 2 Days Ago job requisition id R0006215

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.

Main Responsibilities:

• Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
• Serve as the primary point of contact for technicians within a geographic market or territory
• Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments

Basic Qualifications:

• High school diploma or equivalent
• 3+ years’ experience in dispatch, customer service and/or restaurant management
• Intermediate experience in Microsoft Office / Window based environment

Preferred Qualifications:

• Ability to learn unique and proprietary software
• Excellent verbal and written communication skills
• Previous SAP experience

About Smart Care Solutions:

Join the industry’s largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail] .