Dispatcher - Service Customer Care Rep

Crown Equipment; New Albany (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Crown Equipment is seeking a Service Customer Care Representative/Dispatcher to manage incoming calls, dispatch technicians, and maintain records. The ideal candidate will have strong communication and organizational skills, along with a high school diploma. This full-time role offers a competitive pay range and a comprehensive benefits package.

Benefits

Health/Dental/Vision/Prescription Drug Plan

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Qualifications

• Excellent phone skills required.
• Ability to multitask is essential.

Responsibilities

• Process incoming calls from customers and technicians.
• Dispatch technicians and enter payroll hours.
• Create daily work orders and maintain records.

Skills

Communication

Organizational

Math

Computer

Leadership

Technical Experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

SERVICE CUSTOMER CARE REPRESENTATIVE / DISPATCHER

Responsibilities:

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Qualifications:

• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Pay range for this position is $19.00 to $27.00 per hour

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities