Dispatcher - Service Customer Care Rep

Crown Equipment Corporation; Johnstown (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in material handling solutions is seeking a Dispatcher - Service Customer Care Rep to manage calls, dispatch technicians, and process billing. This role requires strong communication and organizational skills, along with the ability to multitask effectively. Join a dynamic team that values customer service and operational excellence.

Benefits

Health/Dental/Vision/Prescription Drug Plan

Flexible Benefits

401K

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Qualifications

• High school diploma or equivalent required.
• Excellent phone skills and ability to multitask.

Responsibilities

• Process incoming calls from customers and technicians.
• Dispatch technicians and enter payroll hours.
• Create daily work orders and maintain records.

Skills

Communication

Organizational

Math

Computer

Leadership

Technical Experience

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Join to apply for the Dispatcher - Service Customer Care Rep role at Crown Equipment Corporation.

6 days ago Be among the first 25 applicants.

Company Description
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and over 500 retail locations in more than 80 countries. Our global sales and service network provides our customers with local resources for a wide variety of quality material handling equipment, fleet management solutions, warehouse products, and support services to meet their needs anytime, anywhere.

Location: New Albany, OH, US, 43031

Responsibilities:

1. Process incoming calls from both Crown customers and Service Technicians.
2. Dispatch technicians.
3. Enter technician payroll hours.
4. Process parts and service billing.
5. Create daily work orders.
6. Maintain records and files.
7. Assist other departments as needed.

Qualifications:

• High school diploma or equivalent.
• Excellent phone skills.
• Good communication, organizational, math, and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience, and knowledge are a plus.
• Ability to multitask.

Pay range for this position is $19.00 to $27.00 per hour.

Work Authorization: Crown will only employ those who are legally authorized to work in the United States. Sponsorship will not be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire.

No agency calls please.

Compensation And Benefits: Crown offers an excellent wage and benefits package including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits, 401K, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and more.

Nearest Major Market: Columbus

Nearest Secondary Market: Dublin

Job Segment: Customer Service, Warehouse, Dispatcher, Manufacturing, Operations.