Remote Customer Service Representative - Must Reside in NY (Starting 6/9/2025)

TSI - Transworld Systems Inc.; City of Schenectady (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Representative based in New York. This role involves assisting customers with billing inquiries, ensuring accurate documentation, and adhering to regulations. Ideal candidates are detail-oriented, organized, and possess strong communication skills. The position offers a competitive hourly rate and requires reliable internet access for remote work.

Qualifications

• Detail-oriented and organized with effective communication skills.
• Must have high professionalism and excellent call handling skills.

Responsibilities

• Assist customers with billing inquiries and concerns.
• Ensure accurate documentation in client system.
• Adhere to State and Federal regulations.

Skills

Communication

Organization

Detail-oriented

Education

High School diploma or equivalent

Tools

Microsoft applications

Job description

Remote Customer Service Representative - Must Reside in NY (Starting 6/9/2025)

Join to apply for the Remote Customer Service Representative - Must Reside in NY (Starting 6/9/2025) role at TSI - Transworld Systems Inc.

Overview

Work Location: This is a remote/work from home position. Must reside in New York state.

Compensation: $16.50/hour

Paid Training Start Date: Monday, June 9, 2025

Training Hours: Monday through Friday: 8am - 5pm EST

Hours of Operation: Following training, Monday through Friday: 10am - 8pm EST; Saturday: 9am - 5pm EST

Please note: During training, you will be assigned a set work schedule within these hours.

Responsibilities

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your duties
• Assist customers with delinquent accounts according to state guidelines
• Utilize communication skills to meet client and customer goals

Qualifications

The ideal candidate is detail-oriented, organized, able to prioritize, and communicates effectively. Must have high professionalism, excellent call handling skills, and reliable attendance. Proficiency with Microsoft applications and ability to learn new software are required. A High School diploma or equivalent is necessary.

For remote work, minimum internet speed requirements include:

• Broadband connection (no DSL or dial-up)
• Hardwired connection (no Wi-Fi hotspots)
• Speed test: 25 Mbps download, 20 Mbps upload

Camera use is required during training shifts.

Additional Information

This job description is not exhaustive; duties may change as needed. We are an Equal Opportunity Employer.

Pay Range

USD $16.50 - USD $16.50 /Hr.