Remote Customer Service Rep - Must Reside in New Jersey (Starts 6/16/2025)

TSI - Transworld Systems Inc.; City of Schenectady (NY); Remote; USD 48,000; Full time

Job summary

Join a leading company as a Remote Customer Service Representative. This role offers a rewarding career in customer service, focusing on customer satisfaction and compliance with company policies. Ideal candidates are detail-oriented, team players with strong communication skills. Enjoy a flexible work-from-home setup with paid training starting June 16, 2025.

Qualifications

• Previous call center/customer service experience preferred.
• Ability to maintain confidentiality.

Responsibilities

• Respond to customer inquiries and requests via various communication channels.
• Document interactions and updates in required systems.
• Identify root causes of issues and escalate as needed.

Skills

Attention to Detail

Communication

Mathematical Skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Remote Customer Service Rep - Must Reside in New Jersey (Starts 6/16/2025)

Build Your Future! Join our thriving team as a Remote Customer Service Representative. We seek ambitious, self-motivated, and driven individuals for a rewarding career in customer service.

Overview

• Work Location: Remote / Work from home
• Pay Range: $23.43/hr (fixed)
• Paid Training Start Date: Monday, June 16, 2025
• Training Hours: Monday to Friday, 8am - 5pm EST
• Hours of Operation (Post-Training): Monday to Friday, 7:30am - 8pm EST

Note: During training, you will have a set work schedule within these hours.

Responsibilities

• Respond to customer inquiries and requests via various communication channels.
• Accurately document interactions and updates in required systems.
• Identify root causes of issues, determine resolutions, and escalate as needed.
• Maintain backup information for payment postings as required.
• Ensure compliance with all applicable laws and company policies.
• Follow up to ensure customer satisfaction.
• Provide feedback and suggest process improvements.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED, or relevant work experience.
• Previous call center/customer service experience preferred.
• Strong attention to detail and good mathematical skills.
• Ability to maintain confidentiality.
• Proficient in Microsoft Office and communication skills.
• Team-oriented and able to multitask and prioritize.

Remote Work Requirements

• Broadband internet connection (no DSL or dial-up)
• Hardwired connection (no Wi-Fi hotspots)
• Internet speed: 25 Mbps download, 20 Mbps upload

Additional Notes

Camera must be on during training shifts. Duties may evolve as per management needs. We are an Equal Opportunity Employer.