Dispatcher/Scheduler

Southcentraltransit; Mount Vernon (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team dedicated to enhancing community transportation as a Full-Time Dispatcher/Scheduler. In this engaging role, you will coordinate schedules, respond to real-time challenges, and ensure seamless service delivery. Your contributions will be rewarded with competitive pay and valuable skills in logistics and customer service. This position offers the chance to make a significant impact in the lives of community members while thriving in a fast-paced environment. If you are detail-oriented and possess strong communication skills, this is the perfect opportunity for you to shine.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Qualifications

• Proficiency in Microsoft Office and map reading for accurate scheduling.
• Excellent communication and customer service skills are essential.

Responsibilities

• Assign and schedule vehicles and drivers for efficient transportation.
• Assist clients with scheduling needs and resolve route issues.

Skills

Microsoft Office

Map Reading

Critical Thinking

Decision Making

Problem Solving

Communication

Organization

Customer Service

Education

High School Diploma or GED

Job description

Join our dynamic team at South Central Illinois Mass Transit as a Full-Time Dispatcher/Scheduler in Mt. Vernon! This onsite position offers a unique opportunity to play a critical role in our transportation network, ensuring seamless service for our community. You'll be at the heart of operational decisions, coordinating schedules, and responding to real-time challenges, making every day varied and engaging.

With a competitive pay rate of $17 per hour and a $.50 increase after a 90 day introductory period, you will be rewarded for your crucial contributions while developing valuable skills in logistics and customer service. This role is perfect for those who thrive in fast-paced environments and enjoy problem-solving. Experience the excitement of being part of a team dedicated to enhancing transportation in Centralia and making a real impact in people's lives.

You will have benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Embrace the opportunity to grow with us and be a key player in our mission to deliver excellence in transit services!

Your day as a Dispatcher/Scheduler

As a Full-Time Dispatcher/Scheduler at South Central Illinois Mass Transit in Centralia, you will be integral to our operations by assigning and scheduling vehicles and drivers for efficient passenger transportation. Your role will involve performing essential clerical tasks such as typing, filing, and basic mathematical calculations, ensuring everything runs smoothly. You will also be the friendly voice on the phone, assisting clients with general information and their scheduling needs. Keeping client information accurate and up-to-date will be key, as you will confer with clients to resolve issues related to missing, misrouted, or delayed routes.

This position demands attention to detail and excellent communication skills, making it an exciting opportunity to contribute to our mission of providing reliable transit services to the community.

What you need to be successful

To excel as a Full-Time Dispatcher/Scheduler at South Central Illinois Mass Transit, you will need a strong blend of essential skills and experience. Proficiency in Microsoft Office and the ability to read maps for providing accurate written and oral directions are crucial for effective scheduling. Your success in this role hinges on excellent critical thinking, decision-making, and problem-solving skills, allowing you to navigate daily challenges with ease. Strong communication and organizational abilities are paramount, enabling you to manage multiple tasks simultaneously while maintaining high-quality customer service.

You should possess a high school diploma or GED, and while a minimum of two years of customer service experience is preferred, your commitment to meeting client needs will make you a valuable asset to our team. Embrace this opportunity to leverage your skills and make a meaningful impact in the transportation sector.

Knowledge and skills required for the position are:

• Ability to read a map and provide written/oral directions and instructions
• Proficiency in Microsoft Office
• Excellent critical thinking, decision making, and problem solving skills
• Excellent communication
• Organization and multitasking skills
• Excellent customer service skills
• Requires high school diploma, GED, or related experience
• Minimum two years of customer service experience preferred.

Ready to join our team?

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