Dispatcher/Scheduler

Emerald Blue; Albuquerque (NM); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off available day 1

Discretionary Quarterly Bonus

Paid Holidays And More

Job summary

Emerald Blue in Albuquerque, NM seeks an experienced Scheduler-Dispatcher to forecast and deploy project-focused labor, equipment, and resources for our commercial furniture service and installation business.

The successful candidate coordinates multiple variables over time, balancing customer satisfaction with financial impact, and uses strong organization, communication, and problem-solving skills to adapt to changes and ensure projects finish on time and within budget.

Qualifications

• 3-5 years of dispatch-based experience.
• 3-5 years of supervisory/management experience.
• Previous commercial furniture installation experience preferred.
• Lean Six Sigma or continuous improvement experience preferred.

Responsibilities

• Maintain and update scheduling module for accuracy and compliance.
• Communicate effectively to resolve problems and coordinate teams.
• Coordinate between internal and external customers by scheduling crews.
• Ensure crews have required skills to complete projects on time and on budget.
• Apply lean methods to drive cost-effective solutions.
• Provide direction and leadership through standard work procedures.
• Foster a team-oriented environment.
• Support company policies and respond to after-hours calls.

Skills

Verbal communication

Written communication

Analytical skills

Interpersonal skills

Detail oriented

Organizational skills

Microsoft Office

Team collaboration

Education

Lean Six Sigma experience

Tools

Proprietary work-order system

Job description

Salary Range

$22 - $26/hour, plus Management Bonus Eligibility, based on qualifications

Benefits

• Weekly Pay
• Paid Time Off available day 1
• Discretionary Quarterly Bonus
• Paid Holidays And More

Hours

• Monday-Friday: Between 5:00am and 3:00pm, based on business needs
• Approximately 45-50 hours/week

Position Summary

We are seeking an experienced Scheduler-Dispatcher to forecast and deploy the project-focused labor, equipment, and other resources that make up our commercial furniture service and installation business. An ideal candidate has a background with experience in coordinating numerous variables over time. Consideration of both customer satisfaction and financial impact are essential, with flexibility and adaptability to accommodate unforeseen changes when necessary. Organization, communication, and analytical problem-solving skills are essential for success in this role.

Essential Functions

• Maintaining and updating scheduling module to ensure accuracy and compliance
• Demonstrates effective communication skills and listens effectively to resolve problems
• Provide coordination between internal and external customers by scheduling and dispatching appropriate crews to accomplish scheduled work tasks
• Ensure that the dispatched installation crews will have the appropriate skill sets that are required to assure projects are completed on time, within budget, and to the customer’s expectations
• Employing problem-solving capabilities: effectively managing support options to ensure each project’s success
• Provide direction and leadership by utilizing lean methodologies, inspections, and standard work procedures to ensure the most cost-effective solution
• Promotes a team-oriented environment
• Supports company initiatives through active participation and adherence to company policies and procedures
• Appropriately responding to occasional after-hour calls

Requirements

Skills and Abilities

• Excellent verbal and written communication skills
• Strong analytical problem-solving skills with understanding of financial concepts
• Ability to work with members at all levels and in a team environment
• Must be able to develop and maintain effective relationships, internal and external, through excellent interpersonal skills
• Detail oriented and highly organized with focus on customer satisfaction
• Strong technology skills: ability to work with Microsoft Office Suite and learn proprietary work-order system
• Knowledge of major systems furniture lines preferred, but not required

Qualifications

• 3-5 years of experience in a dispatch-based role
• 3-5 years of supervisory / management experience
• Previous Commercial Furniture installation experience preferred
• Continuous Improvement / Lean / Six Sigma experience preferred

Why Choose Emerald Blue?

If you're ready to take on a rewarding role in a dynamic environment, we want to hear from you! Join us in shaping spaces that inspire and elevate the customer experience.

Employees are responsible, as a condition of hire and continued employment, for following all prescribed safety rules and procedures to prevent workplace injuries. All employees are expected to cooperate in every aspect of the company’s safety program and follow safe work practices.

Emerald Blue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Emerald Blue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Employment is contingent on passing a pre-employment drug test and background check.