Dispatcher RTR- REMOTE

Paycom - ATS; Huntington (WV); Remote; USD 36,000 - 48,000; Full time

Job summary

Recovery Point of West Virginia in Huntington seeks a Dispatcher to coordinate transportation services for Routes to Recovery (RTR). You will handle ride requests by phone, email, or electronic system and assign trips using Trip Master, ensuring timely communication with clients, drivers, and staff.

The role emphasizes empathy, professionalism, and a person-centered approach while supporting grant reporting and performance metrics such as on-time rides.

Qualifications

• High school diploma or GED required.
• 1 year minimum experience in dispatch, scheduling, transportation coordination, or customer service preferred.
• Strong communication and problem-solving skills.
• Proficient with computers, including Microsoft Office and scheduling platforms.
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Demonstrates patience, professionalism, and empathy when interacting with clients.

Responsibilities

• Receive and process ride requests via phone, email, or electronic system.
• Schedule and assign rides accurately in Trip Master or other scheduling software.
• Communicate schedules, route changes, and updates to drivers throughout the day.
• Respond promptly to same-day changes, cancellations, or emergency ride requests.
• Maintain clear and professional communication with clients, drivers, and partner organizations.
• Support data collection and reporting for grant and contractual requirements.
• Monitor program performance indicators such as on-time rates and ride completion.
• Provide general administrative support to the Program Coordinator and Program Director.

Skills

Communication

Problem-solving

Multitasking

Organization

Time-management

Empathy

Independence

Teamwork

Education

High School Diploma or GED

Tools

Trip Master

Scheduling platforms

Microsoft Office

Job description

Position Summary:The Dispatcher is responsible for coordinating and scheduling transportation services for Routes to Recovery (RTR). This position manages incoming calls, schedules trips, and ensures timely communication between clients, drivers, and staff. The Dispatcher plays a key role in maintaining efficient operations and supporting RTR’s mission to provide safe, reliable, and compassionate transportation for individuals accessing medical care, recovery services, and community resources. Essential Duties and Responsibilities:Receive and process ride requests via phone, email, or electronic system.Schedule and assign rides accurately in Trip Master or other scheduling software.Communicate schedules, route changes, and updates to drivers throughout the day.Respond promptly to same-day changes, cancellations, or emergency ride requests.Maintain clear and professional communication with clients, drivers, and partner organizations.Verify and document completed trips for accuracy and compliance.Support data collection and reporting for grant and contractual requirements as directed.Monitor program performance indicators such as on-time rates and ride completion.Provide general administrative support to the Program Coordinator and Program Director.Ensure all interactions reflect RTR’s commitment to empathy, professionalism, and person-centered service.Required Qualifications:Education: High school diploma or GED required.Experience: Minimum of one (1) year experience in dispatch, scheduling, transportation coordination, or customer service preferred.Skills and Abilities:Strong communication and problem-solving skills.Proficient in computer use, including Microsoft Office and scheduling platforms.Ability to manage multiple tasks in a fast-paced environment.Detail-oriented with strong organizational and time-management skills.Ability to work independently and as part of a team.Demonstrates patience, professionalism, and empathy when interacting with clients.