Dispatcher

GFL - Sewer Technologies Division; Warner Robins (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

GFL - Sewer Technologies Division in Warner Robins, GA seeks a Dispatcher to schedule service, dispatch routes, and ensure driver paperwork accuracy. You’ll coordinate with customers and internal teams to resolve issues and optimize daily routing.

Requirements include 1–2 years in transportation or dispatch, strong communication, MS Office proficiency, and willingness to work extended hours, including weekends. High school diploma expected; TRUX knowledge is a plus.

Qualifications

• Completion of high school; post-secondary courses or diploma asset.
• 1-2 years in transportation, dispatch or customer service.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task and prioritize.
• Proficient in MS Outlook, Excel, Word.
• Extended hours including occasional weekends.
• Knowledge of TRUX system encouraged; if not possessed, willingness to learn TRUX.
• Additional training in logistics or call center environment.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork.
• Distribute, collect and review route sheets for proper days end data entry.
• Coordinate with other departments to resolve service issues.
• May perform additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service, sales and Operations staff.
• Work with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Troubleshoots and resolves potential delivery and pickup problems.
• Assist in determining daily driver staffing levels.
• Records and documents information from drivers and shares with departments.
• Communicates with maintenance shop personnel.
• Must communicate effectively via email, telephone and two-way devices.

Skills

Communication skills

Customer focus

Multi-tasking

Typing speed

Interpersonal skills

Education

High school diploma

Tools

MS Outlook

Excel

Word

Job description

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities And Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

Job ID

R39643

Job Profile

Dispatcher

Job Country

United States