Dispatcher

Rocky Mountain Health Care Services; Colorado Springs (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Rocky Mountain Health Care Services dispatches drivers and service vehicles to meet participant needs on a daily and weekly basis. You will coordinate routing, maintain accurate scheduling data, and ensure clear communication with drivers and RMHCS contacts to provide timely transportation.

The role requires a high school diploma, 2 years in transportation/logistics, strong communication, and the ability to multitask while maintaining records.

Qualifications

• High school diploma or equivalent.
• Two years of transportation or logistics experience as a Driver or Driver/Coordinator or administrative experience, preferably in a Transportation Department.
• Excellent written and verbal communication skills.
• Experience with frail, elderly population preferred.
• Ability to multitask and maintain accurate records.
• Proficient in computer applications and software.
• Ability to work independently with minimal supervision.

Responsibilities

• Schedule and dispatch Drivers and service vehicles to meet participant needs and company specs.
• Keep scheduling software up to date with current data and participant information.
• Relay messages and information clearly to Drivers and RMHCS contacts.
• Coordinate with Supervisor and Transportation staff on questions or service requests.
• Review manifests with Supervisor to determine vehicle and personnel needs.
• Monitor locations and utilization of personnel/equipment for efficient service.
• Advise personnel about traffic, weather, and other hazards.
• Maintain thorough notes and documentation.
• Participate in 24/7 on-call rotating schedule.

Skills

Scheduling

Communication

Teamwork

Problem Solving

Flexibility

Data Reporting

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

POSITION SUMMARY: Dispatchers are responsible for scheduling and dispatching Rocky Mountain Health Care Services (RMHCS) drivers on a daily/weekly basis. Coordination of client transport and delivery of other equipment, goods and personnel for RMHCS as deemed necessary.MISSION: Improving lives, Optimizing wellness, Promoting independenceCOMPETENCIES:Technical ExpertiseProblem SolvingTeamworkEffective CommunicationResults OrientedPersonal CredibilityQuality FocusPeople FocusFlexibilityRESPONSIBILITIES AND DUTIES:ESSENTIAL JOB FUNCTIONS:Schedule and dispatch Drivers and service vehicles to appropriate locations according to participant need and company specifications using radios, computer or telephones ensuring fair and equitable assignmentsKeeps scheduling software up to date with current data and participant information ensuring software meets the needs of the departmentData report extrapolation to provide to management, customers or programs as neededRelay messages and information to or from Drivers and RMHCS points of contact ensuring clear and concise communicationConfer with Supervisor and Transportation personnel in order to address questions, problems and requests for service or equipment ensuring supervisor is informed of any supervision, or staffing issuesWorks with Supervisor to review manifest and determine types or amounts of vehicles and personnel required. Monitor personnel and/or equipment locations and utilization in order to better coordinate service and schedulesAdvise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions and other hazardsConsiders the impact of the decisions on other departments and the company as a whole, while demonstrating effective partnership management skillsMust maintain detailed notes and documentationServes as a member of the Interdisciplinary Team and attends daily IDT meetingsDispatchers are required to participate in 24 hour on call weekly rotation, which requires staff to answer the phone 24/7 and be available to provide emergent afterhours transportation as neededOther duties as requested/assignedHigh school diploma or equivalentTwo years of transportation or logistics experience as a Driver or Driver/Coordinator or administrative experience, preferably in a Transportation DepartmentMust have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customersOne year of experience working with the frail, elderly population is preferredSkilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the publicMust be able to multitask and have effective record keeping skillsMust be knowledgeable in computer applications and softwareKnowledge of principles, practices, and of safety requirements pertaining to the Transportation industryAbility to work independently with minimal supervisionWe strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.