Dispatcher & Resource Scheduler (Emergency Focus)

National Grid; Northborough (MA); On-site; USD 49,000 - 70,000; Full time

Job summary

National Grid is hiring a Dispatcher in Northboro. The role focuses on developing and monitoring workload schedules to maximize productivity and ensure timely completion of work in electric/gas operations. You will evaluate orders, adjust schedules for emergencies, and maintain performance against service quality metrics.

Responsibilities include dispatching urgent and non-urgent work, coordinating with field crews, and training a Dispatcher Assistant. A pre-entry aptitude test is required.

Qualifications

• High School Diploma and at least 3 years of experience in a dispatching environment, electric or gas operations, customer service or equivalent knowledge.
• Strong leadership, organizational, collaboration and planning skills.
• Working knowledge of dispatching tools and software; proficiency in Word and Excel.

Responsibilities

• Dispatching of priority (emergency) and non-priority work to field resources with timely response.
• Manage field resources and workload to maximize efficiency and minimize costs.
• Monitor daily performance against key metrics and re-assign work as needed.
• Schedule and dispatch non-emergency work to ensure timely execution.
• Train Dispatcher Assistant as needed.
• Communicate with customers to ensure efficient management of work.
• Must pass pre-entry aptitude test.

Skills

Leadership

Organizational skills

Planning

Communication

Problem solving

Multi-tasking

Teamwork

Education

High School Diploma

Tools

MS Word

MS Excel

Scheduling software

Workforce management software

Job description

National Grid is hiring a Dispatcher in Northboro. The role focuses on developing and monitoring workload schedules to maximize productivity and ensure timely completion of work in electric/gas operations. You will evaluate orders, adjust schedules for emergencies, and maintain performance against service quality metrics.

Responsibilities include dispatching urgent and non-urgent work, coordinating with field crews, and training a Dispatcher Assistant. A pre-entry aptitude test is required.