Dispatcher PT (12392)

Baltimore Crisis Response, INC; Philadelphia (Philadelphia County); Hybrid; USD 28,000 - 37,000; Part time

Job summary

CarePoint Response (CPR) is seeking a reliable Dispatcher to join our Call Center operations. You will coordinate and dispatch Mobile Response Teams across multiple counties, triage calls, and use BHL software to dispatch teams, register clients, and monitor bed registry.

This role is vital in connecting callers with care and resources during crises. The ideal candidate has a High School diploma or GED, with 1 year of mental health experience or 2 years of administrative support, and will work

Qualifications

• High School diploma/GED required.
• Associates Degree in Human Services, Psychology, Communication or Related preferred.
• 1 year of community mental health experience highly desired or lived experience.
• 2 years of administrative support experience; OR an equivalent combination of education, training, and experience.

Responsibilities

• Provides MRT dispatch services through the Behavioral Health Link (BHL) software.
• Receives, screens, and takes appropriate action on MRT dispatch calls and bed registry requests.
• Determines crisis nature and priority, and dispatches MRT units per department policies.
• Enters crisis information into the computer-aided dispatch system and maintains unit status.
• Provides information, instructions, and assistance to the public.
• Receives and relays information about incidents to appropriate agencies and staff.
• Acts as a liaison for internal and external stakeholders and care partners.
• Follows company policies and procedures and performs additional duties as assigned.

Education

High School / GED

Associates Degree in Human Services, Psychology, Communication or Related, Preferred

Job description

Job Details

• Job Location: Remote - Philadelphia, PA 19197
• Position Type: Part Time
• Education Level: High School / GED
• Salary Range: $20.00 - $26.50 Hourly
• Travel Percentage: None
• Job Shift: Variable
• Shifts: 11:00pm-7:00am | Every other or every Saturday and Sunday
• Job Category: Nonprofit - Social Services
• Dispatcher

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a reliable and detail-oriented Dispatcher to join CarePoint Response (CPR) as a key member of our Call Center operations. In this role, you will be responsible for coordinating and dispatching Mobile Response Teams across Baltimore City, Baltimore County, Howard, and Carroll County, ensuring individuals in crisis receive timely and appropriate support. You’ll triage incoming requests, assess urgency, and use Behavioral Health Link (BHL) software to dispatch teams, register clients for services, and monitor the bed registry. This position is more than dispatching — it’s an opportunity to play a critical role in the crisis response system, serving as a vital link between callers, care teams, and community resources during some of the most urgent moments.

What You’ll Do

• Provides MRT dispatch services through the Behavioral Health Link (BHL) software.
• Receives, screens, and takes appropriate action on all MRT dispatch calls, requests for outpatient support, and bed registry requests that come in through the 988 Regional Call Center.
• Determines nature and location of crisis, determines priority, and dispatches MRT units as necessary per established department policies and procedures.
• Enters crisis assistance call information into the computer-aided dispatch; determines the location of call; inputs modifies, confirms, and validates information for the MRT team throughout shift.
• Provides information, instructions, and assistance to the public.
• Provides detailed call information to MRT as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required.
• Receives and relays information regarding incidents and other activities to appropriate agencies and staff.
• Serves as a liaison as assigned and appropriate for internal and external stakeholders, care partners, and visitors.
• Demonstrates adherence to company policies, expectations, and behavioral competencies, both explicit and implicit.
• All tasks, projects, and/or duties as assigned and authorized, as determined by Human Resources and Direct Supervisor (or designated delegate) to be congruent with the role.

Qualifications: Qualifications

• High School diploma/GED
• Associates Degree in Human Services, Psychology, Communication or Related, Preferred

Experience

• 1 year of community mental health experience highly desired or lived experienced
• 2 years of administrative support experience; OR an equivalent combination of education, training, and experience.