Case Manager - Care Coordination (12363)

Baltimore Crisis Response, Inc.; Baltimore (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

403(b) Retirement Plan

Generous PTO – Vacation, Sick, Public

Tuition Reimbursement & Professional &

Professional Development Support

Job summary

Baltimore Crisis Response, Inc. is seeking a Care Coordination Case Manager in Baltimore, MD. The role supports adults/youth through Targeted Case Management and Care Coordination, connecting participants to resources to promote recovery and community integration. Travel up to 70% is required.

The position reports to the Program Manager and requires a bachelor’s degree in social work or related field, plus strong collaboration with service partners and community-based engagement.

Qualifications

• Bachelor's degree in social work, psychology, or related field from an accredited college.
• Experience working with individuals with mental illness, addiction or co-occurring disorders preferred.
• Valid and unrestricted driver’s license, required.
• Proficiency with Microsoft Office Suite products, required.
• Familiarity with EHR/EMR systems preferred.

Responsibilities

• Provide services in the least restrictive environment, meeting participants where they are (home or community).
• Maintain a caseload of TCM/CC participants and provide intensive case management as needed.
• Connect participants to care and community resources to promote recovery and stability.
• Maintain a flexible schedule to meet participant needs.
• Build collaborative relationships with community partners and support services.
• Provide transportation to appointments when necessary.
• Complete timely and accurate documentation and outcome tracking forms.
• Process Insurance/Medicaid authorizations for caseload.
• Attend weekly Care Management meetings to discuss progress.
• Attend trainings and conferences as needed to improve skills.
• Handle additional responsibilities as assigned by the Program Manager.

Education

Bachelor's degree in social work, psychology, or related human service field

Tools

Microsoft Office Suite

EHR/EMR systems

Job description

Care Coordination Case Manager

Baltimore, Maryland

$23.00-$25.00

Full-Time | Shifts: 9:00AM-5:00PM | Weekdays

Travel up to 70%.

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a Care Coordination Case Manager to support and empower participants and families enrolled in Targeted Case Management (Adults) and Care Coordination (Youth) programs. This role partners closely with individuals experiencing complex psychosocial challenges, including transitions from psychiatric hospitalization, involvement with law enforcement, and engagement with the Department of Human Services. The Case Manager works collaboratively with participants to connect them to community resources that promote recovery, stability, and overall well-being. Services are provided in the least restrictive environment, requiring flexibility and community-based engagement. This position reports directly to the Program Manager and plays a vital role in helping individuals and families successfully integrate into the community with an improved quality of life.

What You’ll Do

• Provide services in the least restrictive environment, case managers will be required to “meet participants where they are”, meeting with them in their home or other identified community setting.


• Maintain a case load of TCM/CC participant clients and provide specialized intensive case management services as needed.


• Provide linkages to care and other community resources and supports to assist participants in maintaining recovery and preventing entrance into the criminal justice system.


• Maintain a schedule with the ability to be flexible with hours when necessary, depending on the needs of participants being served.


• Maintain collaborative relationships with community partners and support service agencies.


• Provide transportation to participants for appointments when necessary.


• Complete timely and accurate documentation.


• Complete outcome tracking forms for caseload of participants.


• Complete Insurance/ Medicaid Authorizations for caseload.


• Attend weekly Care Management meetings to discuss the progress of TCM/CC participants.


• Attend trainings and conferences as needed to improve program skills.


• Additional responsibilities as determined by the Program Manager.

Qualifications

Education:

• Bachelor's degree in social work, psychology, or a related human service field from an accredited college.

Experience

• Experience working with individuals with mental illness, addiction and/or co-occurring disorders is given priority. Preferred experience working with youth and family services.

Additional

• Valid and unrestricted driver’s license, Required


• Proficiency with Microsoft Office Suite Products, Required


• Proficiency and familiarity with EHR/EMR systems, Preferred

Credentials

• Mental Health First Aid Certification, Preferred

Physical Demands

• Prolonged periods of sitting at a desk or computer workstation.


• Prolonged periods of standing, bending, and reaching.


• Must be able to lift weights up to 50 pounds at times.

Psycho-Social Demands

• Seeks guidance/help proactively to support safety and quality care.


• Demonstrates skill of distress tolerance to maintain calm and safety.


• Models positive regard with all members of the community of care.


• Establishes and maintains interpersonal boundaries.


• Maintains personal and situational awareness through self-reflection.


• Practices ethical, evidence-based, and person-first decision-making.

Why Join CPR

• Medical, Dental, and Vision Insurance.


• 403(b) Retirement Plan.


• Generous PTO – Vacation, Sick, Personal, and Holidays.


• Tuition Reimbursement & Professional Development Support.


• Be part of an innovative, impact-driven team shaping the future of crisis care.