Dispatcher - Orlando

Cool Today; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the HVAC, Plumbing, and Electrical sector is seeking Dispatchers in Orlando. Ideal candidates will coordinate technician schedules, ensure excellent customer service, and handle dispatching tasks. Offering competitive pay, a robust benefits package, and a focus on professional growth in a collaborative environment.

Benefits

Robust PTO Plan

Health, Vision, and Dental plans

401K with company match

Life Insurance and Disability coverage

Continuous Training

Qualifications

• Minimum 2+ years of dispatching experience in Electrical, HVAC, or Plumbing.
• Basic computer proficiency is required.
• Ability to work evenings and weekends.

Responsibilities

• Schedule and monitor daily technician schedules.
• Dispatch work orders to field technicians by priority.
• Communicate with field personnel via Outlook.

Skills

Problem Solving

Multitasking

Organizational Skills

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Applications

Service Titan

Job description

Overview

Cool Today is Now Hiring Dispatchers All trades HVAC-Plumbing-Electrical (Orlando location)

Looking to work for a company that puts people first?

Want to enrich your own growth with company paidprofessional development?

Does arobust benefits packageandhighly competitive paysound too good to be true?

What about working in afunandcollaborativeenvironment?

Perhaps401K matchmeans the most to you?

CoolToday The Dispatcher is responsible for assuring customer calls are answered and handled to our high standards, building lifelong relationships with our customers. Ideal candidates must enjoy multitasking in a high volume, fast paced environment. The Dispatchers are responsible for ensuring technicians are routed properly, updating customers on the status of technicians, discovering opportunities within all calls and scheduling appointments.

Ask yourself : Do I have great problem-solving skills? Am I able to prioritize multiple tasks in a fast-paced environment? Do I manage my time well? Am I detail-oriented with strong organizational skills? Do I approach tasks with enthusiasm? Am I creative when coming up with solutions to challenges? Do I enjoy talking on the phone? Can I provide quality customer service? If so, please consider applying for this HVAC Dispatcher position today!

What's in it For Me?

• Market Value Compensation $18 - $22/hr
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Schedule and monitor daily technician schedule
• Dispatch work orders to field technicians according to priority and location
• Receive and record completed work orders from the field technicians
• Contact customers to confirm next-day appointments
• Communicate with field personnel via Outlook
• Handle paperwork for assigned departments and technicians
• Maintain accurate technician database
• Coordinate parts scheduling
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers

Qualifications

Do I have What it Takes?

• High School Diploma or GED preferred
• Minimum 2+ years of dispatching experience, preferably in Electrical, HVAC and Plumbing, or a related industry
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be able to work evenings and weekends

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.