Dispatcher Non Exempt

ASSA ABLOY Sicherheitstechnik GmbH; Monroe (NC); On-site; USD 10,000 - 60,000; Full time

Job description

* Answering incoming phone calls and transferring to appropriate team members.* Entering service calls into our database.* Updating customer upon receipt.* Ensuring emergency service calls receive a suitable ETA.* Answering technician and customer phone calls and email requests.* Managing the shared email inbox and routing emails to the correct recipients.* Ability to multitask and juggle many assignments simultaneously.* Ability to operate in a fast-paced, high call volume, customer-focused office environment.* All other duties as assigned.**Requirements:**The successful candidate will possess the following qualifications:* Must have prior experience working in a high-paced customer service & call center environment.* Exceptional communication (written/verbal) skills.* Must demonstrate strong attention to detail.* Accurate data entry skills.* Ability to prioritize and execute required tasks with urgency.* Ability to take direction.* Ability to read and follow instructions, both written and verbal.* Must be a team player.* Organized self-starter with an innovative system of follow up.* Proficient in MS Office Programs (Word, Excel, Outlook).* Must have a high school diploma; some college preferred.**We are the ASSA ABLOY Group** Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Experience levelEntry levelLocationMonroe, North Carolina, United States### Benefits of working at ASSA ABLOYOur world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership.## Privacy Preference Center### Manage Consent Preferences#### EssentialAlways Active#### Functional#### Performance#### Marketing