Dispatcher - Nights & Weekends - Onsite

Guardian Fleet Services; Columbus (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Life Insurance

Pet Insurance (NEW!)

401(k) plan

Disability insurance (Short/Long-Term)

Hospital Indemnity

Cancer Plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Guardian Fleet Services' Pro-Tow division in Columbus, OH is seeking a reliable dispatcher to be the first contact for emergency and non‑emergency calls. Responsibilities include logging calls, monitoring routes, coordinating with drivers, and handling payments and records.

Qualifications include a High School diploma, excellent communication, English literacy, and the ability to work days, nights, and weekends. Tow book software experience is a plus; bilingual applicants are encouraged.

Qualifications

• High School Diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Professional demeanor and phone etiquette.
• Ability to read and write in English; bilingual is a plus.
• Knowledge of Tow book software a plus!
• Ability to work - Days, Nights and Weekends.

Responsibilities

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to issues and coordinate with departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to locations and supervise routes by GPS.
• Prioritize and organize calls according to urgency.
• Provide pricing information and respond to queries.
• Maintain records and process customer payments.
• Maintain files for work requests, charges, expenses and inventories.

Skills

Communication

Interpersonal skills

Phone etiquette

Phone handling

English literacy

Bilingual

Education

High School Diploma or equivalent

Tools

Tow book software

Job description

Location: Pro-Tow

400 Stimmel Rd

Columbus, OH

Job Id:1728-Pro Tow

# of Openings:1

$1,500 Sign on Bonus

Pro-Tow, a division of Guardian Fleet Services

Pay Range $19 - $21 Hourly

Pay is determined by skill/experience level and certifications

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Bilingual is a plus
• Knowledge of Tow book software a plus!
• Ability to work - Days, Nights and Weekends

Physical Requirements

• Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods.
• Routinely requires sitting at a desk and viewing a display screen for extended periods.
• Ability to access, input, and retrieve information from a computer or other electronic device.
• Routinely requires moderate (up to 40 pounds) lifting and carrying.
• Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending.
• Must be able to accurately read computer screens and written materials and communicate effectively with drivers, customers, and team members, with or without reasonable accommodation.

Benefits Offered:

• Paid Time Off & Paid Holidays
• $15k Employer paid Life Insurance and AD&D
• Pet Insurance (NEW!)
• 401(k) plan
• Short Term & Long-Term Disability
• Hospital Indemnity
• Cancer Plan
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.