Dispatcher

SupportFinity™; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Medical plans

Dental plans

Vision

Life and AD&D insurance

Job summary

Guardian Fleet Services is hiring a Dispatcher/Customer Service professional in Louisville, KY to be the first point of contact for emergency and non-emergency calls. You will manage call logs, monitor routes, coordinate with departments, and direct tow truck drivers to locations using GPS when needed.

The role requires excellent communication, strong data entry, and the ability to work days, nights, and weekends. Bilingual skills are a plus and experience with Tow Book software is beneficial.

Qualifications

• High School Diploma or Equivalent.
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Professional demeanor and phone etiquette.
• Address problems and requests by transmitting information or providing solutions to the team.
• read and write in English.
• Bilingual is a plus
• Accurate data entry.
• Computer literate.
• Ability to work Days, Nights and Weekends.

Responsibilities

• Provide customer service excellence with each call.
• Answer emergency and non-emergency calls and document information.
• Coordinate with departments or field units for follow-up.
• Operate a multi-line telephone console system.
• Direct tow truck drivers to locations and supervise routes with GPS as needed.
• Prioritize calls by urgency.
• Provide pricing information and answer queries.
• Maintain records and process payments.
• Maintain records pertaining to work requests and related data.
• Other duties as assigned.

Skills

Communication skills

Phone etiquette

Multitasking

English literacy

Bilingual bonus

Data entry accuracy

Computer literacy

Tow book software

Weekend availability

Education

High School Diploma or Equivalent

Tools

Tow book software

Job description

Dispatcher/Customer Service $1,500 Sign on Bonus

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

Essential Duties

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Bilingual is a plus
• Accurate data entry.
• Computer literate.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights and Weekends

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered

• Paid Holidays
• Two medical plans
• Two dental plans
• Vision
• $15K Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Hospital Indemnity
• Cancer plan
• Accident
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy Statement

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.

About the company

Guardian Fleet Services