Dispatcher - New Haven

Global Medical Response; New Haven (CT); On-site; USD 36,000 - 39,000; Full time

Job summary

Global Medical Response in New Haven, CT seeks a Full-Time Dispatcher to handle emergency and non-emergency calls, assign routes, and ensure accurate documentation. The role requires clear radio/phone communication, fast multitasking, and proficient data entry.

Experience in EMS dispatch and knowledge of 911 equipment is preferred. The position offers on-site work with a pay rate of $26.50 per hour and a strong focus on patient care and coordination.

Qualifications

• High school diploma or equivalent required; EMS/dispatch experience preferred.
• Capable of reading and writing English and communicating clearly.
• Able to record, transmit and report information accurately.
• Experience with EMS dispatch protocols and radio/telephone operations.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests and relay information to appropriate units.
• Maintain accurate paperwork and data entry for each shift.
• Generate reports and verify data accuracy for shift records.
• Locate incident scenes and determine fastest, safest routes using locator aids.
• Stay current with company policies and dispatched protocols.
• Operate equipment including 911 systems, computers, printers and phones.

Skills

EMS dispatcher experience

Clear radio/telephone communication

Typing speed and accuracy

Multitasking

Computer basics

Reading/writing English

Ability to understand basic computer应用

Education

High school diploma or equivalent

Tools

911 equipment

Printers

Job description

IMMEDIATELY HIRING - Full-Time Dispatcher in New Haven, CT!

Pay: $26.50 per hour

Application Deadline: Friday October 23rd, 2026

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?

AMRis one ofGlobal Medical Response's(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR's Core Behaviors

-keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Pay Rate: $26.50 per hour. Check out our careers site benefits page to learn more about our benefit options.