Dispatch Associate - Located in Oneonta, NY

American Medical Response; Town of Oneonta (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

American Medical Response (AMR) in Oneonta, NY, is hiring a Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. The role requires routing requests, clear communication, and accurate data entry.

Starting pay is $20/hr and up, based on experience, with a pipeline to higher rates up to $23.45/hr. A strong focus on EMS protocols and safe routing will be essential.

Qualifications

• High school diploma or equivalent required.
• Experience as EMS or public safety dispatcher preferred.
• Strong reading/writing English skills and clear radio/telephone communication.
• Ability to record, transmit and report information accurately.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests and communicate clearly to customers.
• Record and complete shift paperwork accurately.
• Enter data for the shift and State Run Report data as assigned.
• Generate applicable reports and verify accuracy.
• Locate incident scenes and determine safest routes using locator aids.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies and procedures.

Skills

EMS dispatcher experience

English literacy

Clear radio/phone communication

Typing speed

Multitasking

Computer basics

Education

High school diploma or equivalent

Tools

911 equipment

Data entry software

Telecommunication devices

Job description

Full-Time

Located in Oneonta, NY

More Information About This Job:

Dispatcher

Oneonta, NY

Full-Time

Starting rate of $20/hr. and up, based on experience!

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable - unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Starting rate of $20 -23.45/hr

Check out our careers site benefits page to learn more about our benefit options.