Dispatcher

Global Medical Response; Buffalo (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Global Medical Response in Buffalo, NY seeks a Dispatcher to handle call-taker duties, record ambulance requests, and provide pre-arrival instructions. This full-time position requires accurate data entry, routing decisions, and effective radio/phone communication.

The role emphasizes adherence to EMS dispatch standards, complete paperwork, and proficiency with 911 equipment and related devices. A high school diploma or equivalent is required, with EMS or telecom experience preferred.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least 1 year EMS/public safety dispatcher experience.
• Ability to read and write English clearly.
• Ability to communicate via radio and telephone and enter data accurately.

Responsibilities

• Receive, record and manage requests for ambulance assistance/transport.
• Offer pre-arrival instructions when indicated.
• Ensure complete and accurate paperwork before shift end.
• Enter data accurately and generate required reports.
• Locate incidents and determine fastest safe routes using locator aids.
• Relays instructions from supervisors and maintains knowledge of policies.

Skills

Emergency medical dispatch

Clear radio/phone communication

Accurate data entry

Multitasking

Computer basics

Education

High school diploma or equivalent

Tools

911 equipment

Telephones

Printers

Computer use

Job description

More Information about this Job

American Medical Response (AMR)

Dispatcher: Full-time

Buffalo, NY

starting pay: $21.85/hr.

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?AMRis one ofGlobal Medical Response's(GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR's Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Fixed Rate Position: $21.85/hr.

Check out our careers sitebenefits page to learn more about our benefit options.