Dispatcher – MAVO & BLS Operations (North Region)

Tri-state Medical Group; Mahwah (NJ); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental, vision, and life insurance

401(k) retirement plan

Paid Time Off and holidays

Mental health support

Job summary

Tri-State Medical Group seeks a Dispatcher for MAVO & BLS Operations in the North Region, based in Mahwah. You will coordinate MAVO dispatch and support BLS services, ensuring efficient scheduling and real-time monitoring of trips while maintaining strong communication with drivers, facilities, and internal teams.

The role emphasizes organization, accuracy, and customer service in a fast-paced environment, with office hours 8:00 AM–5:00 PM and on-call requirements.

Qualifications

• Prior dispatch or NEMT/EMS experience preferred.
• Ability to manage high call volume and multitask.
• Strong organizational and communication skills.
• Office-based role with daytime hours.
• Experience with TraumaSoft or MDT is a plus.

Responsibilities

• Manage MAVO dispatch operations and support BLS.
• Coordinate and monitor trips in real time.
• Publish driver schedules using TraumaSoft.
• Verify trip completion and documentation accuracy.
• Communicate with drivers regarding routes, delays, and assistance needs.
• Answer incoming calls, provide ETAs, and address trip-related questions.
• Monitor and correct timestamps and status updates in TraumaSoft.
• Utilize routing and scheduling tools to optimize efficiency.
• Handle rider, facility, and partner concerns and assist with resolution.

Skills

Dispatch experience

NEMT/EMS experience

High-volume calls

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

TraumaSoft

MDT apps

Job description

Dispatcher – MAVO & BLS Operations (North Region)

Tri-State Medical Group / TransUnit is a leading provider of medical transportation services across the Northeast. We specialize in safe, reliable transport for patients attending medical appointments, dialysis, hospital visits, and more. Our growing organization is built on teamwork, integrity, and a commitment to excellence for both our patients and employees.

Position Summary

The Dispatcher – MAVO & BLS Operations is responsible for managing daily dispatch operations in the South region, with primary focus on MAVO transportation and additional support for BLS services. This role ensures trips are scheduled, monitored, and completed efficiently while maintaining strong communication with drivers, facilities, and internal teams. This position is ideal for a highly organized, detail-oriented professional who can thrive in a fast-paced, high-volume environment.

Key Responsibilities

• Manage day-to-day MAVO dispatch operations and support BLS dispatch as needed
• Coordinate and monitor trips in real time to ensure timely and accurate service
• Develop and publish driver schedules using TraumaSoft
• Verify trip completion and documentation accuracy
• Communicate with drivers regarding routes, delays, and assistance needs
• Answer incoming calls, provide ETAs, and address trip-related questions
• Monitor and correct timestamps and status updates in TraumaSoft
• Utilize routing and scheduling tools to optimize efficiency
• Handle rider, facility, and partner concerns and assist with resolution
• Enforce use of tablets, Zello, and other communication systems

Prioritize same-day operational needs

• Monitor driver performance and compliance with company policies
• Assist with training new drivers on dispatch procedures and systems
• Issue disciplinary documentation when policies are violated
• Maintain relationships with partner organizations and facilities
• Provide regular operational updates to leadership

Qualifications & Requirements

• Prior dispatch, NEMT, EMS, or logistics experience preferred
• Ability to manage high call volume and multitask effectively
• Strong organizational, communication, and problem-solving skills

Experience With Scheduling Software Or Dispatch Systems Preferred

• Familiarity with TraumaSoft, MDT apps, or similar platforms is a plus
• Comfortable working in a fast-paced, office-based environment
• High school diploma or equivalent required

Work Schedule

Office Hours: 8:00 AM – 5:00 PM

In-office position

On-call responsibilities as needed

What We Offer

• Hourly pay: $22.00 – $28.00
• Medical insurance (company contributes 10% of the premium)
• 100% company-paid dental, vision, and life insurance
• 401(k) retirement plan
• Paid Time Off (PTO) and paid holidays
• Company-paid mental health support (counseling and therapy services)
• Employee discount program (up to 60% off travel, events, and more)
• Growth opportunities in a rapidly expanding healthcare company
• Supportive leadership and collaborative work environment

Job responsibilities may evolve based on operational needs. The selected candidate must be flexible and committed to continuous improvement.