DISPATCHER - LUMBER YARD

Wm. B. Morse Lumber Co.; City of Rochester (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

401(k)

Family-oriented benefits

Job summary

Wm. B. Morse Lumber Co. in Rochester, NY is seeking a reliable Dispatcher to coordinate the timely delivery and pickup of lumber and related materials to customer sites.

The role requires strong communication, attention to detail, and a customer-focused mindset to keep drivers and customers satisfied in a fast-paced environment.

Join our family-owned team and contribute to smooth operations, accuracy, and safety across daily dispatch activities.

Qualifications

• Previous experience in dispatching or logistics preferred.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized.
• Familiarity with the Rochester area and routing best practices.
• Physical requirement: ability to lift up to 50 lbs occasionally.

Responsibilities

• Coordinate deliveries and pickups for residential and commercial customers.
• Answer inquiries about delivery status, timing, and material availability.
• Plan and optimize delivery routes to maximize efficiency.
• Monitor fleet operations and ensure driver safety and compliance with protocols.
• Provide driver support and resolve delivery issues.
• Maintain dispatch logs and records of deliveries and requests.
• Ensure safety and regulatory standards are followed by drivers.
• Oversee dispatch operations on-site at the Rochester yard.

Skills

Dispatching

Logistics

Customer service

Communication

Multitasking

Problem solving

Organizational skills

Tools

Dispatching software

GPS systems

Microsoft Office

Job description

Description

JOB TYPE:

Full-Time

HOURS:

6 AM - 4 PM (Hours in the morning vary between 6 AM and 7 AM)

BENEFITS:

Health, dental, vision, paid time off, 401(k), and other family-oriented benefits.

ABOUT US:

At Morse Lumber, we pride us on providing quality lumber and exceptional customer service to the Rochester community. As a family-owned business, we value our employees and strive to create a positive and supportive work environment. We are looking for a reliable and organized Dispatcher to join our team and help us continue to provide outstanding service to our customers.

JOB OVERVIEW:

The Dispatcher will be responsible for coordinating the timely delivery and pickup of lumber and related materials to and from customer job sites. The ideal candidate will have excellent communication skills, a strong attention to detail, and a customer-focused mindset. This position requires someone who can work well in a fast-paced environment while ensuring smooth operations and satisfaction for both customers and drivers.

Requirements

KEY RESPONSIBILITIES:

• Coordinate Deliveries and Pickups: Schedule and dispatch delivery trucks for both residential and commercial customers.
• Customer Service: Answer customer inquiries about delivery status, timing, and material availability, ensuring a positive experience.
• Manage Delivery Routes: Plan and optimize delivery routes to maximize efficiency and minimize delays.
• Monitor Fleet Operations: Keep track of the fleet’s performance, ensuring all drivers follow safety regulations and company protocols.
• Driver Support: Communicate with drivers to provide updates and resolve any issues that may arise during deliveries or pickups.
• Inventory Management: Assist in tracking the movement of inventory, ensuring that deliveries align with stock availability.
• Safety Compliance: Ensure all vehicles are properly maintained and that all drivers comply with safety and regulatory standards.
• Record Keeping: Maintain accurate logs of deliveries, customer requests, and other essential dispatch records.
• Problem Solving: Quickly address and resolve any delivery-related issues, such as delays or customer complaints.

QUALIFICATIONS:

• Experience: Previous experience in dispatching, logistics, or a related field is preferred.
• Skills: Excellent communication and customer service skills, ability to multitask, strong problem-solving ability, and organizational skills.
• Technology: Comfortable using dispatching software, GPS systems, and basic office software (e.g., Microsoft Office).
• Knowledge: Familiarity with the local Rochester area and the ability to create efficient delivery routes.
• Physical Requirements: Ability to work in a fast-paced environment and be on the phone or computer for long periods. Must be able to occasionally lift up to 50 lbs.

ADDITIONAL INFORMATION:

• This position is based at our lumber yard in Rochester, NY, with occasional on-site presence required to oversee the dispatch operations.
• We are a close-knit team, and we value individuals who can contribute to a positive and collaborative atmosphere.
• Wm B. Morse Lumber Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.