Dispatcher Lead - ComTrans

Rural Metro Fire Department; Milwaukie, Northern (OR, KY); Vor Ort; USD 48.000 - 50.000; Vollzeit

Zusammenfassung

Global Medical Response (GMR) is seeking a Call Center Lead to oversee all Communications Center activities in a full-time role. The position focuses on coordinating routing, scheduling, mapping, reporting, and ensuring service quality.

The candidate will lead training, monitor queues, and ensure accurate shift documentation while maintaining compliance with all policies and regulations.

Qualifikationen

• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.

Aufgaben

• Oversee routing, scheduling, mapping, reporting, and compliance within the Communications Center.
• Assist in development and training to meet contractual obligations.
• Monitor phone queues and coordinate with providers and community partners to resolve issues.
• Accurately complete shift paperwork, including status and call time reports.
• Maintain knowledge of company policies, procedures, rules, and regulations.
• Perform other duties as assigned.

Kenntnisse

Staff leadership

Oral communications

Written communications

Time management

Ausbildung

High School Diploma or GED

Jobbeschreibung

JOB SUMMARY

The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities.

COMPENSATION:Regular

Full-time; $23.00-$24.10 per hour/non-exempt position.

ESSENTIAL FUNCTIONS/DUTIES

• Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.


• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.


• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.


• Accurately complete all shift paperwork, including status and call time reports.


• Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations.


• Perform other duties as assigned.

QUALIFICATIONS

Experience:

• Minimum 1 year of experience within a Communications Center/leadership role.


• Phone correspondence and customer service experience.

Education

• High School Diploma or equivalent (GED).

Skills

• Strong personnel management and staff development skills.


• Effective oral and written communications skills.


• Effective interpersonal and problem-solving skills.


• Effective time-management and organizational skills.

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.